Customer Service Representative

Hibu; Columbus (OH); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

5 weeks paid training

Bilingual pay differential

Annual performance bonus up to $4,000

Job summary

Hibu is hiring a Digital Product Support Specialist in Columbus, OH. You’ll be the first point of contact for clients and sales reps, troubleshooting issues and updating digital products to keep client online presence optimized.

We offer 5 weeks of paid, best-in-class training, a clear growth path starting after 6 months, and a bilingual pay differential for English/Spanish candidates. Join a team focused on helping small businesses succeed online.

Qualifications

• At least 1 year of customer service experience.
• Experience in fast-paced environments such as call centers or tech support is preferred.
• Strong verbal and written communication skills.

Responsibilities

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns.
• Support Hibu’s full suite of digital products: Websites, Online Business Profiles, Google Ads, Website Banner Ads, SEO, and Social Media Advertising.
• Assist clients and sales representatives with updates and changes to digital products within defined guidelines.
• Troubleshoot technical issues using internal tools and documentation.
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments.
• Document client and sales representative interactions and resolutions in our client relationship manager.
• Follow up on open cases and ensure timely resolution.
• Collaborate with internal teams and sales representatives to ensure client satisfaction.

Skills

Customer service

Communication

Multitasking

Independent work

Detail-oriented

Tools

CRM software

Job description

Job Requirements

Starting at $17.00 / hour + Quarterly Performance Bonus (up to $4,000 annually!)

Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.

Join Hibu, a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow.

We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path, with advancement opportunities starting after just 6 months.

About The Role

As a Digital Product Support Specialist, you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.

We’re looking for candidates with at least 1 year of professional customer service experience, preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342

What You’ll Do

• Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
• Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
• Assist clients and sales representatives with updates and changes to digital products within defined guidelines
• Troubleshoot technical issues using internal tools and documentation
• Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
• Document client and sales representative interactions and resolutions in our client relationship manager
• Follow up on open cases and ensure timely resolution
• Collaborate with internal teams and sales representatives to ensure client satisfaction

What You’ll Bring

• Minimum 1 year of customer service experience (call center or tech support preferred)
• Strong verbal and written communication skills
• Ability to multitask and work independently in a fast-paced environment
• Positive attitude and adaptability to change
• Detail-oriented with excellent organizational skills

Why Hibu?

• Career Growth: Clear advancement path starting at 6 months
• Inclusive Culture: We celebrate diversity and value every voice
• Training & Support: Ongoing development and mentorship
• Impact: Help real businesses grow and succeed

Our Culture

We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.

Learn more at www.hibu.com