Customer Service Representative

Patterson Companies, Inc.; Columbus (OH); Remote; Full time

Job summary

A leading company in the veterinary industry is seeking a Customer Service Representative to assist internal and external customers with order entry and provide exceptional service. This remote position requires strong organizational skills, attention to detail, and effective communication. Ideal candidates will have a high school degree and experience in customer service, preferably within the veterinary sector.

Qualifications

• High School Degree or equivalent required.
• Experience within the veterinary industry preferred.
• Exceptional customer service and organizational skills necessary.

Responsibilities

• Assist customers with order entry and provide customer support.
• Maintain accurate customer records and process transactions.
• Develop strong working relationships with customers and sales representatives.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

General computer proficiency

Education

High School Degree or equivalent

Tools

MS Office

SAP or related ERP

Job description

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As a Customer Service Representative II (CSR II), you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency. This position is remote but prefer the candidate lives in the Central or Eastern time zone.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Administrative

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
• Maintain accurate customer and territory records, facility records, and document all customer interaction.
• Generation of reports
• Monitor scheduled shipment dates to ensure timely delivery.
• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
• Gain understanding of and adhere to Accounts Receivables policies and practices.
• Verify price and terms in accordance with standard procedures and customer profitability profiles.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Maintain a current knowledge of company products, policies and procedures
  
  
  

Customer Support

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
• Identify customer requirements and expectations in order to recommend specific products and/or solutions.
• The Customer Service Representative may perform other duties as assigned.
  
  
  

Additional Functions

• May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
  
  
  

Job Qualifications

Required Qualifications

• High School Degree or equivalent
• Experience within the veterinary industry
• Exceptional customer service and organizational skills
• Accuracy and strong attention to detail
• Effective verbal, written, and interpersonal communication skills
• General computer proficiency including knowledge of MS Office
  
  
  

Preferred Qualifications

• Credentialed Veterinary Technician
• Bilingual (Spanish/English)
• Associate’s Degree or equivalent combination of education and experience.
• Proficiency in SAP or related ERP
  
  
  

Working Conditions

Physical Demands

• Operating a computer or other office devices for the majority of the workday
• May occasionally need to move packages up to 10 pounds such as office supplies or equipment
• Must be able to communicate with others in person, over the phone, and in writing.
• Must be able to understand and effectively exchange accurate information with others such as coworkers, customers and vendors
• Must be able to read and interpret various electronic and written documents.
  
  
  

Travel and On-Call

This position provides the opportunity for minimal travel (10%) in a local area for a sales ride-along or training opportunity.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $18.37 - $22.50

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

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