Customer Service Representative

Sandvik; Columbus (IN); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company in manufacturing and engineering is seeking a customer service representative for a fully remote position. Ideal candidates will have experience in customer service, strong communication skills, and a background in using software tools like Microsoft Office and ERP systems. This role offers opportunities for growth in an innovative environment focused on customer satisfaction.

Benefits

Flexibility to work from anywhere in the U.S.

Opportunities for career growth and professional development.

Qualifications

• 2-6 years of experience in a customer service role.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office 365.

Responsibilities

• Respond to customer inquiries and resolve issues.
• Process and monitor orders from entry to invoicing.
• Maintain accurate customer records.

Skills

Communication

Problem Solving

Customer Satisfaction

Education

Bachelor’s degree

Diploma

Tools

Microsoft Office 365

ERP systems

Job description

Employer Industry: Manufacturing / Engineering / Tooling

Why consider this job opportunity:
- Fully remote position, offering flexibility to work from anywhere in the U.S.
- Supportive company culture focused on customer passion, family spirit, and personal commitment
- Opportunities for career growth and professional development within the organization
- Engage in an innovation-driven environment that values new ideas and continuous improvement
- Collaborate with a global team of over 5,000 professionals in a dynamic setting

What to Expect (Job Responsibilities):
- Respond to customer inquiries, resolve issues, and ensure overall customer satisfaction
- Maintain accurate customer records, including delivery addresses and contact details
- Process and monitor orders from entry to invoicing, including returns and claims
- Collaborate with sales to prepare accurate and competitive quotations
- Proactively identify and address potential delays using tools like Power BI

What is Required (Qualifications):
- 2–6 years of experience in a customer service role
- Diploma or Bachelor’s degree in any field
- Proficiency in Microsoft Office 365 and familiarity with ERP systems
- Strong communication and problem-solving skills
- Ability to work independently and manage multiple priorities

How to Stand Out (Preferred Qualifications):
- Experience with CRM management and e-commerce growth initiatives
- Familiarity with cross-functional collaboration in a manufacturing or engineering environment

#CustomerService #RemoteWork #CareerGrowth #Manufacturing #InnovationDriven

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About the company

Sandvik AB is a Swedish multinational engineering company with operations within tools and tooling systems for metal cutting, additive manufacturing, equipment and tools, service and technical solutions for the mining and construction industries, produ...

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