Customer Service Representative

National Veterinary Associates; Columbia (SC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Continuing Education Opportunities

Uniform Allowance

Paid Time Off (PTO)

401(k) Retirement Plan

401(k) Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Job summary

A veterinary care organization in Columbia, South Carolina is looking for an experienced Veterinary Receptionist. You will greet clients, schedule appointments, and handle billing in a fast-paced veterinary environment. Ideal candidates have 1-3 years of veterinary experience, strong communication skills, and a positive attitude. This role offers comprehensive benefits including medical, dental, and paid time off. Join our dedicated team to provide exceptional care and service to pets and their owners.

Qualifications

• Minimum of 1-3 years experience in a veterinary hospital or animal clinic preferred.
• Ability to work efficiently in a fast-paced veterinary environment.
• Comfort handling multi-line phone systems.
• Comfortable handling multi-line phone systems and scheduling software.
• Strong organizational and multitasking abilities.
• Professional written and verbal communication skills.
• Positive attitude and willingness to support the hospital team.

Responsibilities

• Greet clients and create a welcoming front desk experience.
• Schedule appointments and manage daily hospital schedule.
• Answer phone calls and respond to client questions.
• Perform initial triage of patient concerns, including urgent or emergent cases.
• Process patient check-in and check-out efficiently.
• Handle billing, invoices, and payment transactions.
• Manage incoming and outgoing emails and text communications.
• Maintain accurate client and patient records in practice management software.
• Keep the reception area organized and presentable.
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate.

Skills

Client service

Communication skills

Multitasking

Organizational skills

Telephone handling

Verbal communication

Tools

Scheduling software

Job description

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist / Client Service Representative to join our growing small animal practice in Columbia, South Carolina.

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care, modern treatment options, and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast-paced veterinary hospital, supporting clients and patients, and keeping daily operations running smoothly.

About Gregg Animal Hospital

Gregg Animal Hospital is committed to high-quality veterinary care and outstanding client service. Our veterinarians, technicians, and support staff work together to deliver efficient, compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia, SC, the area offers easy access to parks, trails, lakes, and outdoor recreation, with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

• Greet clients and patients and create a welcoming front desk experience
• Schedule appointments and manage the daily hospital schedule
• Answer phone calls and respond to client questions about services, appointments, and patient needs
• Perform initial triage of patient concerns, including urgent or emergent cases
• Process patient check-in and check-out efficiently
• Handle billing, invoices, and payment transactions
• Manage incoming and outgoing emails and text communications
• Maintain accurate client and patient records in practice management software
• Keep the reception area organized and presentable
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

• Minimum 1-3 years of experience in a veterinary hospital or animal clinic preferred
• Strong client service and communication skills
• Ability to work efficiently in a fast-paced veterinary environment
• Comfortable handling multi-line phone systems and scheduling software
• Strong organizational and multitasking abilities
• Professional written and verbal communication skills
• Positive attitude and willingness to support the hospital team

What We Offer

• Medical, Dental, and Vision Insurance
• Continuing Education (CE) Opportunities
• Uniform Allowance / Scrubs Provided
• Employee Pet Discount
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Life Insurance

Apply Today

If you have veterinary front desk or client service experience and enjoy working with both pets and people, we encourage you to apply.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we’re on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.