Customer Service Representative

Abqpetcarehospital; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Continuing Education Opportunities

Uniform Allowance / Scrubs Provided

Employee Pet Discount

Paid Time Off (PTO)

401(k) Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Job summary

Gregg Animal Hospital in Columbia, SC is hiring an experienced Veterinary Receptionist / Client Service Representative. You'll support clients and patients while managing the front desk in a fast-paced veterinary environment.

We provide comprehensive animal care, focusing on high-quality service and compassion. Candidates should have strong client service skills, be organized, and thrive in dynamic settings. We offer competitive benefits including medical, dental, and vision insurance, along with paid time off.

Qualifications

• 1-3 years of experience in a veterinary hospital or animal clinic preferred.
• Ability to work efficiently in a fast-paced veterinary environment.
• Professional written and verbal communication skills.

Responsibilities

• Greet clients and patients and create a welcoming reception experience.
• Schedule appointments and manage the daily hospital schedule.
• Perform initial triage of patient concerns.

Skills

Client service and communication skills

Organizational abilities

Multitasking abilities

Tools

Scheduling software

Multi-line phone systems

Job description

Client Service Representative

Gregg Animal Hospital – Columbia, SC

Gregg Animal Hospital is hiring an experienced Veterinary Receptionist / Client Service Representative to join our growing small animal practice in Columbia, South Carolina.

Our hospital provides progressive small animal veterinary medicine with a focus on compassionate patient care, modern treatment options, and exceptional service for pet owners. This role is ideal for someone who enjoys working in a fast‑paced veterinary hospital, supporting clients and patients, and keeping daily operations running smoothly.

About Gregg Animal Hospital

Gregg Animal Hospital is committed to high‑quality veterinary care and outstanding client service. Our veterinarians, technicians, and support staff work together to deliver efficient, compassionate care while utilizing modern medical equipment and advanced treatment techniques.

Located in Columbia, SC, the area offers easy access to parks, trails, lakes, and outdoor recreation, with convenient travel to both the mountains and South Carolina coast.

Veterinary Receptionist Responsibilities

• Greet clients and patients and create a welcoming front desk experience
• Schedule appointments and manage the daily hospital schedule
• Answer phone calls and respond to client questions about services, appointments, and patient needs
• Perform initial triage of patient concerns, including urgent or emergent cases
• Process patient check‑in and check‑out efficiently
• Handle billing, invoices, and payment transactions
• Manage incoming and outgoing emails and text communications
• Maintain accurate client and patient records in practice management software
• Keep the reception area organized and presentable
• Escalate complex questions or concerns to veterinarians or senior staff when appropriate

Qualifications

• Minimum 1‑3 years of experience in a veterinary hospital or animal clinic preferred
• Strong client service and communication skills
• Ability to work efficiently in a fast‑paced veterinary environment
• Comfortable handling multi‑line phone systems and scheduling software
• Strong organizational and multitasking abilities
• Professional written and verbal communication skills
• Positive attitude and willingness to support the hospital team

What We Offer

• Medical, Dental, and Vision Insurance
• Continuing Education (CE) Opportunities
• Uniform Allowance / Scrubs Provided
• Employee Pet Discount
• Paid Time Off (PTO)
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability
• Life Insurance

Apply Today

If you have veterinary front desk or client service experience and enjoy working with both pets and people, we encourage you to apply.

Learn more about our hospital: www.gregganimal.com

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.