Customer Service Representative

AmeriCash Loans, LLC; Columbia (SC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Monthly bonus that rewards performance

Promote-from-within culture

401(k) with company match

Medical, dental, and vision insurance

Company-paid life insurance

Generous PTO starting Day 1

Job summary

AmeriCash Loans in Columbia, SC is hiring an entry-level Customer Service Representative to greet customers, guide them through loan applications, and ensure a smooth, human experience at the branch.

You’ll handle documents, explain loan terms, process payments, and maintain accurate records, with opportunities to advance in a hands-on, people-facing role.

No experience required; the company emphasizes a friendly, reward-driven environment with merit increases and potential for growth.

Qualifications

• High school diploma or equivalent.
• Strong communication and people skills.
• Comfort with basic computer use and data entry.
• Ability to accurately handle cash and financial transactions.
• Reliable, punctual, and detail-oriented.

Responsibilities

• Greet customers and guide them through the loan application process in person.
• Collect, review, and process required documentation accurately.
• Explain loan terms and answer customer questions clearly and honestly.
• Handle cash transactions and maintain accurate records.
• Maintain customer files and follow all compliance procedures.
• Build relationships that keep customers coming back.

Skills

Communication

People skills

Cash handling

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

POS terminal

MS Office basics

Job description

Description

AmeriCash Loans | Columbia, SC | Full-Time

Start your career in financial services (no experience required)

AmeriCash Loans is hiring an entry-level Customer Service Representative to be the first friendly face our customers see when they walk through our doors. If you're outgoing, detail-oriented, and looking for a role where hard work is actually rewarded, we want to meet you.

About AmeriCash Loans

AmeriCash Loans is a consumer lending company serving customers across Wisconsin, Missouri, and South Carolina. We help everyday people get access to the credit they need, with a focus on fast, respectful, in-person service. As we grow, we're looking for people who want to grow with us.

About the Role

As a Customer Service Representative, you'll work directly with customers in our branch, processing loan applications from start to finish. You'll be the person who makes a sometimes-stressful process feel simple and human, walking customers through the process, answering questions, and making sure every visit is a good one. This is a hands-on, people-facing role with real room to advance.

What You'll Do

• Greet customers and guide them through the loan application process in person
• Collect, review, and process required documentation accurately
• Explain loan terms and answer customer questions clearly and honestly
• Handle cash transactions and maintain accurate records
• Maintain customer files and follow all compliance procedures
• Build relationships that keep customers coming back

What We're Looking For

Required:

• High school diploma or equivalent
• Strong communication and people skills
• Comfort with basic computer use and data entry
• Ability to accurately handle cash and financial transactions
• Reliable, punctual, and detail-oriented

Preferred (not required):

• Prior customer service, retail, or cash-handling experience
• Bilingual (Spanish/English) a plus

Pay & Benefits

• $16.75/hour, plus a monthly performance bonus opportunity
• Merit increases based on performance-this isn't a role where you top out on day one
• Promote-from-within culture- many of our leaders started in this exact role
• 401(k) with company match
• Medical, dental, and vision insurance
• Company-paid life insurance
• Generous PTO that starts building on your first day