Customer Service Representative

FASTSIGNS®; Cleveland (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Job summary

FASTSIGNS is seeking a Customer Service Representative to be the first point of contact for current and prospective customers across email, phone, in-person meetings, and on-site visits. You will work to understand needs, present solutions, and build long-term relationships by turning prospects into customers and then into loyal clients.

Join a team that values hands-on learning with full training in sales and materials, and opportunities to engage directly with customers to deliver tangible

Qualifications

• Applicants should be interested in visual composition and have the technical/spatial awareness to translate artistic vision into custom made products.

Responsibilities

• Be the initial contact with current and prospective customers via email, phone, in-person visits, and on-site visits.
• Build long-lasting relationships by converting prospects into customers and then into long-term clients.

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Health insurance

As a FASTSIGNS Customer Service Representative you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

The signage industry is growing in market share, breadth of technology and applications. While traditional small print is being eroded by digital replacements, wide format signage is becoming more affordable and accessible for any size of business.

What we offer at our office:

• Full training in our sales and materials knowledge. We provide a judgment free environment where employees are encouraged to learn and grow without any fear of saying 'I don't know' or 'I need help'. Only a smart person can say 'I Don't Know' and only a brave person can say 'I Need Help'.
• Open avenue to management: discuss opportunities and challenges one on one, and at your request.
• Direct interaction with customers, working to solve their problems. You get to sell a tangible product, fabricated at our production facility in Cleveland, and put it in the customer’s hands yourself and then receive appreciation and gratitude for saving the day.
• Regular working hours Monday through Friday 8:30 AM - 5:00 PM

Applicants should be interested in visual composition and have the technical/ spatial awareness to translate artistic vision into custom made products.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.