Customer Service Representative - Chattanooga

LMK Recruiting Solutions; Chattanooga (TN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

3 weeks PTO

10 company-paid holidays

Birthday off

Job summary

Urbanex is hiring a Customer Relations Specialist to be the initial point of contact at the Chattanooga branch. You will advocate for customers, address concerns, educate on services, and ensure a positive experience.

The role requires self-motivation, reliability, and strong professionalism in all interactions. You will handle calls, schedule appointments, process payments, and maintain CRM records while collaborating with branch managers and technicians to deliver top-notch pest control

Qualifications

• Strong customer service and problem-solving abilities.
• Clear, professional verbal and written communication.
• Excellent time management and multitasking capabilities.
• Team player with autonomy to work independently.
• Familiarity with FieldRoutes CRM or similar systems is a plus.
• Must pass background and credit checks for handling payments.
• Willingness to learn new processes and adapt to a growing company.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, coordinating with technicians.
• Process customer payments accurately and securely; maintain CRM records.
• Respond to inquiries by phone, email, and SMS in a timely manner.
• Proactively follow up with customers to ensure satisfaction.
• Educate customers about services, maintenance needs, and promotions.
• Collaborate with branch managers and technicians to optimize routes.
• Manage retention tasks and reschedule appointments as needed.
• Provide feedback on trends to improve service delivery.
• Support branch managers with various tasks as required.
• Maintain up-to-date customer records in the CRM system.

Skills

Strong customer service

Excellent communication

Organizational skills

Time management

Problem solving

Team player

Self-starter

Adaptability

Positive attitude

Data entry

Microsoft Office

CRM experience

Background/credit check

Tools

FieldRoutes CRM

Voice for Pest

Microsoft Office

Job description

About the Role

As a Customer Relations Specialist, you'll be the first point of contact for our customers at our branch,

playing a vital role in ensuring their satisfaction and contributing to the branch's success. You will be a

customer advocate, addressing concerns, educating customers on our services, and ensuring they have

a positive experience. This role requires a self-starter who can work autonomously, manage their time

effectively, and prioritize a broad set of responsibilities. You will need to be reliable, honest, hardworking,

and maintain a high level of professionalism in all interactions. Excellent communication skills, both

written and verbal, are essential. This is an in-office position.

Responsibilities

• Answer incoming calls with enthusiasm and professionalism.
• Schedule and reschedule service appointments, ensuring efficient routing and technician availability.
• Process customer payments accurately and securely, maintaining detailed records in our CRM system.
• Respond promptly and professionally to customer inquiries via phone, email, and SMS.
• Proactively follow up with customers to ensure their satisfaction and address any concerns.
• Educate customers about Urbanex's services, the importance of ongoing pest control maintenance, and any available promotions.
• Collaborate with branch managers and technicians to coordinate service routes and resolve customer issues efficiently.
• Handle customer retention tasks, including addressing concerns that might lead to cancellations and proactively rescheduling appointments.
• Provide feedback to branch managers on customer trends and issues to help improve service delivery and identify areas for growth.
• Assist branch managers with various tasks and projects as needed, demonstrating flexibility and a willingness to support the team.
• Maintain accurate and up-to-date customer records in our CRM system.

Qualifications

• Strong customer service skills with a passion for helping others and resolving issues effectively.
• Excellent verbal and written communication skills, with the ability to communicate clearly and professionally.
• Exceptional organizational skills and the ability to manage multiple tasks simultaneously, demonstrating strong time management and prioritization skills.
• Solid problem-solving abilities and a knack for finding creative solutions to customer challenges.
• A team player mentality with a willingness to collaborate and support colleagues in a fast-paced environment.
• Self-starter with the ability to work autonomously and take initiative.
• Adaptability and a willingness to learn new systems and processes.
• A positive attitude, strong work ethic, and a desire to contribute to a growing company.
• Proficiency in basic computer skills, including data entry and Microsoft Office Suite.
• Experience with FieldRoutes CRM and Voice for Pest phone systems is a plus, but not required (we'll train you!).
• Must be reliable, honest, and able to maintain a high degree of professionalism at all times.
• Must pass a background check and credit check due to the handling of customer payments.

What We Offer

Competitive pay ranging from $16 to $22 per hour, based on experience.

• Enjoy comprehensive benefits including full medical, dental, and vision coverage, 3 weeks of PTO, 10 company-paid holidays, and your birthday off!

Opportunity to work in a fast-growing company with a strong focus on employee development.

A supportive, team-oriented work environment where your contributions are valued.

The chance to make a real difference in the lives of our customers by helping them create a pest-free environment.