Customer Service Representative

IFF; United States; Hybrid; USD 11,000 - 16,000; Full time

Job summary

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. The Customer Service Representative role is based in Warsaw, Poland (hybrid) and focuses on receiving and processing customer orders, inquiries and complaints while maintaining strong customer relationships across Sales, Supply Chain and Logistics.

The role demands analytical thinking, capable judgment, and a customer-first mindset in a fast-paced international environment.

Qualifications

• Bachelor’s degree in a related field.
• Strong customer orientation and relationship-building.
• Excellent English communication skills.

Responsibilities

• Receive, process, and manage customer orders, inquiries, and complaints.
• Maintain strong long-term customer relationships for assigned accounts.
• Act as a liaison between customers, Sales, Supply Chain, Logistics and other stakeholders to ensure seamless order execution.
• Monitor product availability and delivery timelines, providing timely updates.
• Analyze customer requests and issues to provide effective solutions.
• Support onboarding activities including new customer setup and product introductions.
• Maintain accurate customer and order data and ensure policy compliance.
• Collaborate with cross-functional teams to identify process improvements.
• Contribute to achieving team performance and service excellence goals.

Education

Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related discipline

Tools

SAP

Job description

Job Summary

Are you passionate about delivering exceptional customer experiences while building strong relationships in a global business environment?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Global Operations: Ensuring excellence in execution, from procurement to supply chain and reliability, delivering quality, safety, efficiency and sustainability across the value chain.

The role is based in Warsaw, Poland (hybrid role). This is a full-time position. Be part of an experienced, customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

The Customer Service Representative serves as the primary operational interface between IFF and its internal and external customers. In this role, you will receive and process customer orders, inquiries, and complaints while ensuring excellent service throughout the customer journey. You will build and maintain strong relationships with customers and commercial teams, acting as a key communication link between customers, Sales, Supply Chain, Logistics, and other internal stakeholders.

Success in this role requires strong analytical skills, sound judgment, and a customer-focused mindset. You will leverage your knowledge of products, product availability, sales territories, and customer requirements to deliver outstanding service and effective solutions in a fast-paced international environment.

Where You'll Make a Difference

• Receive, process, and manage customer orders, inquiries, and complaints while ensuring a high level of customer satisfaction.
• Serve as the primary operational contact for assigned customers and maintain strong long-term customer relationships.
• Act as a key communication link between customers, Sales, Supply Chain, Logistics, and other internal stakeholders to ensure seamless order execution.
• Monitor product availability, delivery timelines, and customer requirements to provide accurate information and proactive communication.
• Analyze customer requests and operational challenges, making sound decisions and recommendations to resolve issues effectively.
• Support customer onboarding activities, including new customer setup, new product introductions, and implementation of new ways of working.
• Maintain accurate customer and order data while ensuring compliance with company policies and procedures.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhanced customer experiences.
• Contribute to achieving team performance objectives and service excellence goals.

What Makes You the Right Fit

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related discipline.
• Minimum 3 years of experience in Customer Service, Order Management, Supply Chain, or a related operational environment.
• Experience working with Enterprise Resource Planning (ERP) systems, preferably SAP.
• Strong customer orientation with a demonstrated ability to build and maintain professional relationships.
• Excellent analytical and problem-solving skills with the ability to exercise sound judgment.
• Strong verbal and written communication skills in English.
• Ability to effectively manage multiple priorities while maintaining a high level of accuracy.
• Proven ability to collaborate across functions and with stakeholders at different organizational levels.
• Strong attention to detail and commitment to delivering high-quality customer service.

How Would You Stand Out?

• Experience supporting international customers in a multicultural business environment.
• Knowledge of additional European languages.
• Experience participating in process improvement or customer service transformation initiatives.

Why Choose Us?

• Opportunity to work for a global leader in taste, scent, and nutrition.
• Permanent position with long-term career development opportunities.
• Exposure to international customers and global business operations.
• Collaborative and inclusive work environment with strong cross-functional partnerships.
• Professional onboarding and continuous learning opportunities from day one.
• Hybrid working model supporting flexibility and work-life balance.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more