Customer Service Representative

Clevanoo LLC; City of Hudson (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Client in the plastics industry seeks a customer service associate to support order processing, quoting, and account maintenance. You will respond to inquiries, provide product information, and expedite requests with accuracy and speed.

Ideal candidates have a high school diploma and prior customer service experience, with strong problem solving and data entry skills. On-site role in Hudson, NY with opportunities for growth and on-the-job training.

Qualifications

• Customer Service, product knowledge, quality focus and problem solving are required.
• Data entry, documentation, and office skills are essential.
• Training on in-house software system and contract review will be provided.

Responsibilities

• Opens and updates customer accounts by recording information.
• Provides technical data, responds to inquiries with quotations, and expedites orders as needed.
• Performs contract review and data entry of orders and changes.
• Resolves product problems by clarifying complaints and determining best solutions.
• Other duties as assigned.

Skills

Customer Service

Product Knowledge

Quality Focus

Problem Solving

Documentation Skills

Phone

Data Entry

Education

High school diploma or Equivalent

Tools

In-house software

Job description

Client is a privately owned and operated custom plastic hardware manufacturing company. We pride ourselves in manufacturing top-quality molded and machined parts at competitive prices while offering exceptional customer service with our staff of qualified technicians. The mission of company is to meet our customers’ requirements through technical guidance, process control, quality control, on-time delivery, customer service, and continuous improvement.

Summary - Job Responsibilities – Activities:

Opens and updates customer accounts by recording information

Provides technical data, responds to inquiries with product quotations, addresses customer requests related to quotations, samples, orders and expedites.

Contract review, data entry of orders and order changes

Resolves product problems by clarifying customer complaints, determining the cause and responding with the best solution.

Other duties as assigned

Education - Experience:

High school diploma or Equivalent

Previous Customer Service experience

Required Skills, Competencies, Authorities and Training Needs:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone, Computer and General Office Skills (Data Entry, use of email, word processing, copier, fax, filing), MultiTasking

Any other training requirements / comments:

Training on in house software system, contract review, product line, plastic attributes

Any other training requirements / comments

Use of internal software system for purchasing.

PHYSICAL REQUIREMENTS:

Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that for the ability to sit, stand, walk, talk, and hear. Ability to climb, balance, stoop, kneel, crouch, reach, and use fingers. Ability to pull, push and lift objects. Ability to grasp and feel.