Technical Customer Service & Sales Specialist

Crawford Thomas Recruiting; City of Hudson (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

Crawford Thomas Recruiting is seeking a Customer Service/Sales Representative for a privately owned manufacturing client specializing in custom plastic hardware. This role handles inquiries, quotes, orders, samples, and product questions while coordinating with internal teams to ensure a smooth customer experience.

You'll respond to questions about products and pricing, prepare quotations, manage accounts, review orders, and resolve issues by phone and email.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience preferred.
• Manufacturing, industrial, or technical experience is a plus.
• Excellent communication and organizational skills required.
• Strong data entry and attention to detail essential.

Responsibilities

• Respond to product, pricing, quotes, samples, and order questions.
• Prepare and communicate product quotations.
• Enter and maintain customer accounts and orders.
• Review purchase orders and contracts for accuracy.
• Coordinate order changes with internal departments.
• Provide product and technical information.
• Investigate and resolve customer issues and complaints.
• Maintain accurate customer and order records.
• Develop knowledge of products and services.
• Communicate with customers by phone and email.

Skills

Strong communication

Interpersonal skills

Attention to detail

Problem-solving

Multitasking

Data entry

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

About The Company

Our client is a privately owned manufacturer of custom plastic hardware. They specialize in high-quality molded and machined products while providing excellent customer service and technical support.

CUSTOMER SERVICE/SALES REPRESENTATIVE

Pay: $20–$25/hour

About The Company

Our client is a privately owned manufacturer of custom plastic hardware. They specialize in high-quality molded and machined products while providing excellent customer service and technical support.

THE OPPORTUNITY

We are looking for a Customer Service Representative to be a key point of contact for our client's customers. You’ll handle customer inquiries, quotes, orders, samples, and product questions while partnering with internal teams to ensure a smooth customer experience.

What You’ll Do

• Respond to customer questions about products, pricing, quotes, samples, and orders
• Prepare and communicate product quotations
• Enter and maintain customer accounts and orders
• Review purchase orders and contracts for accuracy
• Coordinate order changes with internal departments
• Provide product and technical information
• Investigate and resolve customer issues and complaints
• Maintain accurate customer and order records
• Develop strong knowledge of our client's products and services
• Communicate with customers by phone and email
  
  

What We’re Looking For

• High school diploma or equivalent
• Previous customer service experience preferred
• Manufacturing, industrial, or technical experience is a plus
• Strong communication and interpersonal skills
• Excellent attention to detail and organization
• Strong problem-solving abilities
• Ability to multitask and prioritize
• Accurate data entry and computer skills
• Proficiency with email and Microsoft Office
• Ability to work independently and as part of a team
  
  

TRAINING PROVIDED

You’ll Receive Training On

• Internal software and order processing
• Customer accounts and contracts
• Our clients' products and materials
• Purchasing processes
  
  

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