Customer Service Representative

The Chefs’ Warehouse; Cincinnati (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

The Chefs’ Warehouse is seeking an Inside Sales & Sales Support Associate to assist Outside Sales Representatives, manage day-to-day customer needs, and drive account profitability. You’ll help with account setup, order management, and data-driven growth opportunities within assigned accounts.

This onsite role requires strong communication, analytical capabilities, attention to detail, and a proactive customer-centric mindset.

Qualifications

• High School Diploma required; college coursework a plus.
• Experience in foodservice distribution, inside sales, customer service, or sales support preferred.
• Strong communication and data analysis skills are essential.
• Bilingual Spanish/English is a plus.

Responsibilities

• Support 2–4 Outside Sales Representatives as a primary contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, order add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders for accuracy and completeness; ensure proper entry of orders.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate.
• Run and analyze reports related to profitability, gross profit per drop, and growth opportunities.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, pricing accuracy, and issue resolution.
• Collaborate with sales, operations, purchasing, and customer service for a seamless experience.
• Escalate issues to the appropriate teams; document and track customer complaints.
• Provide backup coverage for Outside Sales Representatives during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.

Skills

Communication

Analytical

Attention to detail

Multitasking

Team collaboration

Spanish bilingual

Education

High School Diploma

Tools

10-key data entry

Job description

Job Summary:

The Inside Sales & Sales Support Associate plays a critical role in supporting Outside Sales Representatives while directly contributing to customer satisfaction, sales growth, and account profitability. This onsite position serves as an extension of the outside sales team by managing day-to-day customer needs, assisting with account setup and maintenance, analyzing sales and profitability data, and identifying growth opportunities within assigned accounts.

This role requires strong communication skills, analytical capability, attention to detail, and a proactive, customer-centric mindset. The associate will support 2–4 Outside Sales Representatives and maintain responsibility for select key accounts.

What you’ll do:

• Support 2–4 Outside Sales Representatives as a primary point of contact for assigned customers.
• Assist with new account setup, onboarding, and ongoing account maintenance.
• Manage customer orders, order add-ons, credits, adjustments, and special requests.
• Communicate out-of-stock items, substitutions, and order changes proactively to customers and sales reps.
• Review incoming orders (phone, email, fax, voicemail) for accuracy and completeness.
• Ensure accuracy of entered and outgoing orders.
• Suggest and sell additional or complementary items when appropriate
• Run and analyze reports related to:
  • Account profitability.
  • Gross profit per drop.
  • Penetration and line growth opportunities.
• Identify trends, risks, and opportunities within assigned accounts and share insights with the outside sales team.
• Maintain responsibility for select key accounts, ensuring service levels, pricing accuracy, and issue resolution.
• Work closely with sales, operations, purchasing, and customer service to deliver a seamless customer experience.
• Escalate issues, irregularities, or customer concerns to the appropriate team members.
• Document and track customer complaints and assist with quarterly reporting.
• Assist with special orders, customer price lists, and program maintenance.
• Provide backup coverage for Outside Sales Representatives during vacations or absences.
• Attend inside and outside sales meetings and participate in sales initiatives as needed.
• Maintain a professional attitude and sense of urgency in a fast-paced environment.
• Other duties and projects as assigned by management.

About you:

• Minimum education: High School Diploma (college coursework a plus).
• Prior experience in foodservice distribution, inside sales, customer service, or sales support preferred.
• Strong understanding of foodservice products, categories, and customer dynamics preferred.
• Comfortable working with reports, data analysis, and profitability metrics.
• Strong verbal, written, and telephone communication skills.
• High attention to detail with strong follow-through.
• Self-motivated, organized, and able to manage multiple priorities.
• Team-oriented with the ability to collaborate across departments.
• Able to work under pressure with a sense of urgency.
• Data entry and 10-key experience required.
• Bilingual (Spanish/English) a plus.