Inside Sales Manager

Confidential; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Confidential in Washington, DC seeks a hands-on Customer Service Leader to coach and develop a high-performance team. You will manage daily workflow, staffing, and prioritize requests in a fast-paced setting.

Responsibilities include handling calls, order entry, credits/refunds, tracking, and escalations across phone, email, and web. A bilingual English/Spanish candidate is preferred.

Qualifications

• 3–5 years of customer service experience, leadership preferred.
• Experience in foodservice distribution or related industry preferred.
• Strong organizational and multitasking skills.
• Proficiency in MS Office and order-management systems.
• Bilingual in Spanish and English preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Lead, coach, and develop the Customer Service team to deliver exceptional experiences.
• Oversee daily workflow, staffing, and priorities in a fast-paced environment.
• Handle calls, order entry, credits/refunds, tracking, and issue resolution.
• Address escalated inquiries via phone, email, and web.
• Identify customer needs and implement solutions to improve retention.
• Partner with Outside Sales to support account growth and satisfaction.
• Monitor metrics and drive process improvements for service levels.
• Train and mentor team members on systems and procedures.
• Ensure adherence to policies and procedures.
• Foster a collaborative, professional, team-oriented culture.

Skills

Leadership

Customer Service

Communication

MS Office

Order Management

Bilingual (Spanish/English)

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

-

Job description

• Lead, coach, and develop the Customer Service team to ensure exceptional customer experiences and operational excellence.
• Manage daily workflow, staffing, and customer service priorities in a fast-paced environment.
• Oversee incoming customer calls, order entry accuracy, credits/refunds, order tracking, and issue resolution.
• Handle escalated customer inquiries and complaints professionally and efficiently via phone, email, and internet platforms.
• Identify customer needs and implement solutions that strengthen customer relationships and improve retention.
• Partner closely with Outside Sales Representatives to support account growth, customer satisfaction, and achievement of company goals.
• Monitor team performance metrics and implement process improvements to enhance service levels and productivity.
• Train and mentor team members on systems, procedures, and customer service best practices.
• Ensure adherence to company policies, service standards, and operational procedures.
• Foster a collaborative, professional, and team-oriented work environment.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Minimum of 3–5 years of customer service experience, preferably in foodservice distribution, hospitality, or related industry.
• Previous leadership or supervisory experience preferred.
• Strong organizational skills with the ability to manage and prioritize multiple tasks and situations simultaneously.
• Demonstrated ability to remain customer-focused and solutions-oriented in a dynamic, fast-paced environment.
• Proficiency in Microsoft Office, internet applications, and order management/customer service systems.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively interact with customers, colleagues, vendors, and business partners.
• Team-oriented with a professional and cooperative attitude.
• Bilingual in Spanish and English preferred.

What Were Looking For

• A hands-on leader who motivates and supports team success
• A strong communicator with excellent problem-solving abilities
• Someone who thrives under pressure and adapts quickly to change
• A customer-focused professional committed to service excellence
• A collaborative partner who values teamwork and accountability