Customer Service Representative

Calculated Hire; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Client First Advocate to join their team in Cincinnati. In this role, you will engage with customers through various service channels, ensuring their inquiries are met with professionalism and expertise. You'll have the opportunity to work in a dynamic environment, where your contributions will help enhance customer satisfaction and drive business success. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity for you to thrive and grow your career.

Benefits

Medical Insurance

Vision Insurance

Qualifications

• 1+ years in a high call volume service center preferred.
• Strong interpersonal skills and customer service focus.

Responsibilities

• Answer customer inquiries about bank products via calls and digital channels.
• Resolve customer issues and perform account maintenance activities.

Skills

Customer Service

Verbal Communication

Written Communication

Problem Solving

Education

High School Diploma or GED

Tools

Jack Henry Silverlake

Job description

1 week ago Be among the first 25 applicants

Direct message the job poster from Calculated Hire

Associate Account Executive at Calculated Hire

Job Title: Client First Advocate

Location: Cincinnati, OH (fully onsite)

JOB DESCRIPTION

Overview

Client Advocates are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, social media and/or online chat. Team members are to represent well by presenting a positive, professional image while meeting or exceeding customer expectations.

Essential Functions/Responsibilities:

· Answer customer inquiries relating to bank products and services. Inquires may be received via telephone calls delivered through call routing technology or through digital channels such as email, social media and online chat.

· Recognize sales opportunities and recommend products to clients in and refer clients to sales associates

· Remain current on products, services, policies and procedures

· Resolve customer inquiries or issues with respect to any loan product offered by our Banking client

· Resolve customer issues through account research and utilization of support materials and resources

· Perform customer account transaction and maintenance activities accurately

· Strive for first contact resolution of customer inquiries, transactions and problem resolution

· Escalate customer requests requiring additional knowledge or expertise as defined by department leadership

· Potential to interact and chat with clients via video chat

Minimum Knowledge, Skills, and Abilities:

· High school diploma or general education degree (GED)

· Demonstrated ability in providing excellent customer service

Preferred Knowledge and Skills:

· 1+ years of experience working in a high call volume service center

· Working knowledge of database software, such as Jack Henry Silverlake or other customer information systems

· Strong interpersonal, verbal and written communication skills

ABOUT EIGHT ELEVEN DBA CALCULATED HIRE:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Administrative

• Industries

  Banking and Financial Services

Referrals increase your chances of interviewing at Calculated Hire by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Customer Service Representative” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

Customer Service Representatives - Starting at $20/hourly

Cincinnati, OH $14.25 - $14.25 1 month ago

Ramp Agent (Customer Service Agent) - CVG

Customer Service Representative - State Farm Agent Team Member

Cincinnati, OH $30,000 - $50,000 6 months ago

Customer Service Representative - State Farm Agent Team Member

Fort Mitchell, KY
$40,000.00
-
$50,000.00
1 year ago

LaRosa's Guest Service Center-Customer Service Representative - NOW HIRING!! - $11.50/hour

Milford, OH
$33,000.00
-
$36,000.00
3 weeks ago

Customer Service Representative- Part Time

Customer Care Specialist/Dispatch Support

Customer Relations Representative - State Farm Agent Team Member

Cincinnati, OH
$50,000.00
-
$60,000.00
6 months ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.