Customer Service Representative

Filtration Group; Chicopee, Northern (MA, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Filtration Group is seeking a Customer Service Representative in Chicopee, MA. You will be the main contact for customers, handling inquiries, processing orders, and coordinating with field sales teams to upsell and grow revenue.

The role requires strong communication, CRM familiarity, and a track record in sales support. You will help resolve issues, document interactions, and ensure customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, inside sales, or related roles preferred.
• Strong communication and interpersonal skills essential.
• Familiarity with CRM systems (e.g., Salesforce) advantageous.
• Ability to handle objections and close sales in a goal-driven environment.

Responsibilities

• Respond to inquiries via phone, email, live chat, or social media with professionalism.
• Troubleshoot issues and coordinate with Operations, Quality, and Field Sales for resolutions.
• Document interactions in CRM (Salesforce) accurately.
• Follow up to ensure customer satisfaction and loyalty.
• Collaborate with internal teams to resolve complex service requests.
• Process purchase orders, build invoices, and coordinate product sample requests.
• Upsell and cross-sell relevant products to meet customer needs.
• Generate quotes, process orders, and pursue sales opportunities.
• Support marketing campaigns by following up on inbound leads.

Skills

Customer service

Inside sales

Interpersonal skills

CRM Salesforce

Organizational skills

Sales closing

Goal oriented

Education

High school diploma

Tools

Salesforce

Job description

Overview

We are looking for a motivated and customer-focused Customer Service Representative to join our team. In this role, you'll serve as a key point of contact for customers, handling service inquiries, processing purchase orders, collaborating with the field sales reps while also identifying opportunities to upsell, cross-sell, and generate new business. This position is ideal for someone who enjoys building relationships and driving growth through excellent communication and sales skills.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media with professionalism and care
• Troubleshoot product/service issues and ensure prompt resolution (with the help of Operations, Quality, Field Sales)
• Accurately document customer interactions and maintain CRM (Salesforce.com) records
• Follow up with customers to ensure satisfaction and build loyalty
• Collaborate with internal teams to resolve complex service requests
• Process Purchase Orders, build Invoices, coordinate product sample requests

• Proactively engage existing customers to understand their needs and recommend solutions
• Promote and upsell relevant products or services to meet customer needs and achieve sales targets
• Generate quotes, process orders, and follow up on sales opportunities
• Support marketing campaigns by following up on inbound leads and converting interest into sales
• Meet or exceed monthly sales and customer satisfaction goals

Qualifications

• High school diploma or equivalent (minimum)
• Previous experience in customer service, inside sales, or a related role
• Strong interpersonal and communication skills
• Proven ability to handle objections and close sales
• Familiarity with CRM systems (e.g., Salesforce)
• Excellent organizational skills and attention to detail
• Comfortable working in a goal-driven environment

Pay Range: $20/ hour - $25 / hour

Additional Comments:

The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position.

Filtration Group now part of Parker Hannifin is an Equal Opportunity and Aff… Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug-Free WorkplaceIn accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.