Customer Service Representative

BD; Chicago (IL); Remote; USD 80,000 - 100,000; Full time

Job summary

BD, a leading global medical technology company, is seeking a Customer Service Representative to join the team. In this remote role, you will provide exceptional service to our customers, ensuring accuracy in order processing and responding to inquiries efficiently. The position requires strong problem-solving skills and a commitment to quality customer engagement, making it an exciting opportunity to contribute to healthcare solutions.

Benefits

Up to 12 company paid holidays

Medical, dental, and vision insurance

401(k) plan

Tuition Reimbursement

Access to employee assistance programs

Qualifications

• 1+ years in medical industry or call center/customer service.
• Ability to read and analyze medical supply publications.
• Capability to solve practical problems in a customer service context.

Responsibilities

• Provide timely information to customers regarding their orders.
• Process customer returns according to established policies.
• Collaborate with Medical Billing to resolve billing disputes.

Skills

Communication

Problem Solving

Customer Service Skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Applications

Job description

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Job Description Summary

Liberator Medical Supply (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.

Job Description Summary

Liberator Medical Supply (LMS) has been serving urology and ostomy customers for more than two decades. LMS is dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.

We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position!

In this role you will provide effective customer service for all external Liberator Medical Supply, Inc. customers by utilizing in-depth knowledge of company products and programs

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

In This Role You Will Be Responsible For

• Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with the Medical Billing department to resolve disputed Billing charges
• Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
• Partner with Sales Representatives to meet or exceed customer service expectations.
  
  

To Be Successful In This Role, You Require

• 1+ years medical industry or call center/customer service experience
• Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to solve practical problems and deal with a variety of variables.
• Knowledge of Microsoft Office Applications
• Ability to work some evening shifts, weekends, or overtime as needed
  
  

Education And Experience Required

• High School Diploma or general education degree (GED)
  
  

We Offer a Comprehensive Benefits Package To Include

• Up to 12 company paid holidays
• Medical, dental and vision insurance
• 401(k)
• Tuition Reimbursement
• Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!
  
  

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visithttps://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

Primary Work Location

USA FL - Stuart Airport Road

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$14.00 - $21.60 USD Hourly

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Biotechnology Research, Medical Equipment Manufacturing, and Research Services

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