Customer Service Representative (REMOTE)

Stryker; San Diego (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading medical device company seeks a Customer Service Representative (REMOTE) based in San Diego. You will provide support via phone and email, maintain quality records, and participate in improvement projects. Ideal candidates will have 2 years of experience and a high school diploma, with preferred degrees in relevant fields. Competitive pay and extensive benefits are included, making this an excellent opportunity for customer-oriented professionals.

Benefits

Medical and prescription drug insurance

Dental insurance

Vision insurance

401(k) plan

Employee Stock Purchase Plan (ESPP)

Qualifications

• At least 2 years of direct Customer Service or Call Center Experience.
• Ability to work flexible hours as needed to support the business needs.

Responsibilities

• Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals.
• Answer incoming requests including order entry and status verification.
• Participate in continuous improvement activities as required.

Skills

Customer Service

Communication

Flexibility

Problem Solving

Education

High School diploma or GED equivalent

Associates or Bachelors Degree

Tools

SAP

Salesforce

Genesys

Power BI

Job description

Customer Service Representative (REMOTE)

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What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
  
  

Schedule:Monday-Friday, 10:30am-7pm EST

Overtime required as needed

What You Will Do –

As a Stryker Customer Service Representative, you will be expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Provide phone and E-Mail-Support for inquiries from sales and healthcare professionals
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification and processing return orders
• Consistently maintain all record-keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure 100% quality for all orders
• Understand, interpret, and explain detailed information of processes and procedures
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
• Demonstrate flexibility in responding to new and rapidly changing situations and environment
• Demonstrate an understanding of how decisions impact customers, markets and sales representatives
• Provide support beyond standard hours as needed if call volume and/or workload require additional time
  
  

What You Need –

Required:

• At least 2 years of direct Customer Service or Call Center Experience
• High School diploma or GED equivalent
• Ability to work flexible hours as needed to support the business needs
  
  

Preferred

• Associates or Bachelors Degree
• ERP Experience: SAP, GHX, EDI, Salesforce, Genesys and/or Power BI
  
  

$20.08 – $32.87 per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Industrial Machinery Manufacturing, and Medical Equipment Manufacturing

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