Client Services Representative

EAM Worldwide; Miami (FL); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

EAM Worldwide in Miami, FL is seeking a Successful Client Service Representative to support clients via email and phone with professionalism and care. This role emphasizes strong communication, accuracy, and attentive listening to manage client relations effectively.

Key duties include handling inquiries, processing data entry and quotes, and acting as a bridge between clients and internal teams to ensure timely updates on repair status and turnaround times.

Qualifikationen

• Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry
• Multi-task oriented with attention to detail
• Customer focused mindset – Problem solving abilities
• Familiar with AS9100 and ISO Quality programs would be an asset
• Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
• Familiarity with Component Control/ Quantum operating system

Aufgaben

• Handle customer inquiries, concerns and complaints professionally
• Process data entry and quotes
• Act as liaison between clients and internal departments
• Provide updates on repair status turnaround times

Kenntnisse

Customer service

Communication skills

Multitask

Detail oriented

Client liaison

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Internet navigation

Component Control

Quantum operating system

Jobbeschreibung

Successful Client Service Representative directly assists clients by providing support via email and phone in a professional manner. This role is critical in managing client relations. Must possess excellent communication and listening skills, attention to detail and accuracy are a must.

Key responsibilities

• Handle customer inquiries, concerns and complaints professionally
• Process data entry and quotes
• Act as liaison between clients and internal departments
• Provide updates on repair status turnaround times

Requirements

Five or more years’ customer service experience, preferably in Aerospace, Aviation or MRO Industry

• Multi-task oriented with attention to detail
• Customer focused mindset – Problem solving abilities
• Familiar with AS9100 and ISO Quality programs would be an asset
• Proficiency with Microsoft Outlook, Word, Excel, Internet navigating
• Familiarity with Component Control/ Quantum operating system

We offer competitive compensation, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent client services, we would love to hear from you.