Customer Service Representative

50floor; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Casual work environment

Team building events

Medical Insurance

Prescription Drug Coverage

Dental Insurance

Vision Insurance

Life Insurance

Short-term & Long-term Disability

Paid Holidays

Vacation time

Sick time

Employee discount purchasing program

Job summary

EmergencyMD is seeking a Customer Service Representative in Charlotte to handle customer communication and problem resolution. This role requires excellent organizational skills and a proactive approach in assisting customers throughout their interactions with us.

The ideal candidate will have over two years of experience in customer service, proficiency in MS Office, and a positive demeanor. We offer a casual work environment alongside comprehensive benefits including medical, dental, and vision insurance.

Qualifications

• 2+ years of customer service experience preferably on the phone.
• Ability to learn new software systems quickly.
• College courses in business or writing preferred.

Responsibilities

• Field incoming customer calls.
• Data-entry tasks.
• Communicate with vendors regarding claims.
• Pro-actively follow up on client issues.
• Collaborate with internal teams.
• Perform administrative support duties.

Skills

Positive and professional demeanor

Customer-oriented approach

Superior organizational skills

Excellent written and verbal communication

Strong time management skills

Attention to detail

Problem-solving skills

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Position: Customer Service Representative

Work Location: Onsite - Charlotte

Industry: Home Improvement/Flooring

Pay Range: $17 - $20/hr DOE

50Floor, Inc. is looking for a service-oriented Customer Service Representative with good organizational skills. This position will be based in our Charlotte Market. The Customer Service Representative will perform tasks related to organization and communication between external and internal customers.

The Customer Service Representative role will include communication with the customers throughout the purchase and installation process, coordination with other team members to resolve customer issues, and addressing post-sale product warranty questions. The right fit for the Customer Service position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team.

Customer Service Representative Responsibilities

• Field incoming customer calls
• Data-entry
• Communicate with vendors regarding claims and warranty issues
• Pro-actively follow up on client issues to ensure problems are resolved appropriately
• Communicate changes and collaborate with internal teams
• Filing, faxing, scanning, and other administrative support duties assigned

Customer Service Representative Skills Needed

• Positive and professional demeanor
• Customer-oriented approach and desire to assist others
• Superior organizational skills
• Excellent written and verbal communication
• Strong time management skills and ability to multi-task and prioritize work
• Great attention to detail and problem-solving skills

Customer Service Representative Requirements

• 2+ years of customer service experience preferably on the phone
• Proficiency in MS Office Suite and ability to learn new software systems quickly
• High School Diploma or equivalent; college courses in business and/or courses requiring extensive writing preferred

Benefits and Perks We Offer

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

Equal Opportunity

All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic.