Customer Service Representative

Best Logistics Group; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Best Logistics Group in Charlotte is seeking a Customer Service Representative to own the day-to-day execution for assigned accounts, ensuring every load, communication, and issue is handled with precision and urgency.

As part of the logistics team supporting Key Account Managers, the CSR acts as the operational backbone, coordinating carrier setups, tracking, and proactive updates to keep service levels high. This is a full-time, in-office role with standard business hours.

Qualifications

• Calm under pressure
• Detail-obsessed with strong situational awareness
• Operates with high trust and low ego
• Team-first mentality with strong alignment
• Tech savvy and able to work in a fast-paced environment

Responsibilities

• Own and manage the full lifecycle of loads for assigned accounts
• Coordinate carrier setup and confirmation and ensure tracking updates
• Provide proactive, clear communication to customers and KAMs
• Act as gatekeeper for operational noise and limit distractions for KAMs
• Ensure accurate order entry and documentation in systems (TMS, DAT)

Job description

BEST Logistics Group is excited to add a dynamic Customer Service Representative to its Charlotte based Logistics Team, supporting our Key Account Managers.

At BLG, our Key Account Managers (KAMs) drive growth, strategy, and customer relationships. As a Customer Service Representative, you will own the day-to-day execution for assigned accounts, ensuring every load, communication, and issue is handled with precision and urgency. You are the operational backbone and a trusted partner—freeing Key Account Managers to focus on growing the business

.
This is not a support role. This is a trust-based execution partnership, where 1 CSR supports 2 KAMs and plays a critical role in customer experience and revenue growt

h.
The purpose of this role is to enable Key Account Managers to spend more time on growth, strategy, and relationships by owning execution, communication, and problem resolution for assigned accoun

ts.
This is a full-time, in-office position, Monday-Friday, operating under normal 8am-5pm business ho

urs.What You’ll

• Own:Account Execution & Load Manage
• mentManage the full lifecycle of loads for assigned acco
• ntryCarrier setup and confirma
• lingTracking and proactive upd
• atesEnsure nothing falls through the cr
• ion:Proactive Customer Communication, delivering clear, timely, and confident upd
• atesAnticipate customer needs before they
• askAct as a gatekeeper for operational noise, limiting distractions for K
• AM'sFilter inbound emails, calls, and requ
• estsMaintain accurate and organized documentation in systems (McLeod TMS software, DAT, e
• tc.)Identify trends and risks such as recurring service issues, carrier performance concerns, shifts in customer behavior, look for opportunities for process improvements, and supporting additional business gro
• wth.Working with KAM's to reduce service fail
• uresComplete timely and accurate order entry and documenta
• tionProvide support during RFP's, business reviews, and customer au

dits
We are looking for someone, wh

• o is:Calm under pre
• ssureDetail-obsessed with strong situational awar
• enessAble to operate with high trust, lo
• w egoA holder of a team-first mentality with strong team alig
• nmentTech savvy and able to work well in a very fast paced enviro