Customer Service Representative

Wakelymarketing; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic and friendly Customer Service Representative to enhance customer satisfaction. This role involves being the first point of contact for customer inquiries, providing assistance, and ensuring a positive experience. You will handle calls, emails, and chats, addressing customer needs while collaborating with team members for effective problem resolution. The company offers a supportive work environment and growth opportunities, making it an ideal place for those passionate about customer service. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you.

Benefits

Growth opportunities within the company

Comprehensive training and onboarding

Paid time off and holidays

Positive and supportive work environment

Qualifications

• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls and respond to customer inquiries via phone, email, and chat.
• Resolve issues and complaints in a professional and empathetic manner.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Problem-Solving

Time Management

Multitasking

Education

High School Diploma

Additional Customer Service Qualifications

Tools

Customer Service Software

Microsoft Office Suite

Job description

Join to apply for the Customer Service Representative role at Core Call Inc

Department: Core Call Inc

Location: Charlotte, NC

Compensation: $17.25 - $24.00 / hour

Description

Job Title: Customer Service Representative

Location: Charlotte, NC

Job Type: Full-time

Job Summary: We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to our valued customers. In this role, you will be the first point of contact for customer inquiries and concerns, providing assistance and solutions to ensure a positive customer experience.

Key Responsibilities

1. Answer incoming calls and respond to customer inquiries via phone, email, and chat.
2. Provide accurate information about products and services, addressing customer needs and concerns promptly.
3. Assist customers with order placements, tracking shipments, and handling returns or exchanges.
4. Resolve issues and complaints in a professional and empathetic manner to enhance customer satisfaction.
5. Document customer interactions and feedback in the company database for future reference.
6. Collaborate with team members and other departments to ensure seamless service and effective problem resolution.

Skills, Knowledge and Expertise

1. High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
2. Proven experience in a customer service role or similar position.
3. Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
4. Strong problem-solving skills and the ability to handle challenging situations with composure.
5. Proficiency with customer service software, databases, and Microsoft Office Suite.
6. Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

1. Growth opportunities within the company.
2. Comprehensive training and onboarding.
3. Paid time off and holidays.
4. A positive and supportive work environment.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Strategic Management Services