Customer Service Representative

Traveling with Mchaila; Remote; USD 35,000 - 50,000; Full time

Job summary

A client-focused travel company is seeking a Customer Service Representative to provide exceptional support for clients through a dedicated advisor-led service model. This fully remote position requires strong communication, attention to detail, and a passion for helping others. Responsibilities include handling customer inquiries, supporting scheduling tasks, and maintaining clear client records. Training and ongoing support will be provided, offering a great opportunity for professional growth within a supportive team.

Benefits

Training and ongoing support

Opportunity for growth within the team

Qualifications

• Strong communication and customer service skills are essential.
• Attention to detail is required to ensure smooth client experiences.
• Comfortable working in a fully remote environment.

Responsibilities

• Support customers through their assigned advisor.
• Respond to inquiries and provide accurate information.
• Assist with scheduling, confirmations, and follow-ups.
• Maintain clear communication and accurate client records.

Skills

Strong communication skills

Customer service orientation

Attention to detail

Tech-savvy

Job description

Charlotte, North Carolina, United States

We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor‑led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.

You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.

What Youll Do:

• Support customers through their assigned advisor
• Respond to inquiries and provide accurate information
• Assist with scheduling, confirmations, and follow-ups
• Maintain clear communication and accurate client records

What Were Looking For:

• Strong communication and customer service skills
• Attention to detail and comfort working remotely
• Reliable, professional, and tech‑comfortable

Why This Role Stands Out:

• Fully remote position
• Training and ongoing support provided
• Opportunity to grow within a supportive team