Customer Service Representative

Hustle Notice Biz; Charlotte (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic and friendly Customer Service Representative to join their team. In this exciting role, you will serve as the first point of contact for customer inquiries, providing exceptional service and solutions that ensure a positive experience. You'll handle various customer interactions, assist with order placements, and resolve issues with professionalism and empathy. The company values meaningful connections and offers growth opportunities, comprehensive training, and a supportive work environment. If you are passionate about customer service and eager to make a difference, this is the perfect opportunity for you.

Benefits

Growth opportunities within the company

Comprehensive training and onboarding

Paid time off and holidays

Positive and supportive work environment

Qualifications

• Proven experience in a customer service role or similar position.
• Strong problem-solving skills and ability to handle challenges.

Responsibilities

• Answer incoming calls and respond to customer inquiries via phone, email, and chat.
• Resolve issues and complaints professionally to enhance customer satisfaction.

Skills

Customer Service Experience

Verbal Communication

Written Communication

Problem-Solving

Multitasking

Education

High School Diploma

Additional Qualifications in Customer Service

Tools

Customer Service Software

Microsoft Office Suite

Job description

Job Title: Customer Service Representative

Location: Charlotte, NC

Job Type: Full-time

Job Summary: We are looking for a dynamic and friendly Customer Service Representative to join our team and help deliver exceptional service to our valued customers. In this role, you will be the first point of contact for customer inquiries and concerns, providing assistance and solutions to ensure a positive customer experience.

Compensation: $17.25 - $24.00 / hour

Key Responsibilities

• Answer incoming calls and respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services, addressing customer needs and concerns promptly.
• Assist customers with order placements, tracking shipments, and handling returns or exchanges.
• Resolve issues and complaints in a professional and empathetic manner to enhance customer satisfaction.
• Document customer interactions and feedback in the company database for future reference.
• Collaborate with team members and other departments to ensure seamless service and effective problem resolution.

Skills, Knowledge and Expertise

• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus.
• Proven experience in a customer service role or similar position.
• Excellent verbal and written communication skills, with the ability to convey information clearly and effectively.
• Strong problem-solving skills and the ability to handle challenging situations with composure.
• Proficiency with customer service software, databases, and Microsoft Office Suite.
• Ability to multitask and manage time effectively in a fast-paced environment.

Benefits

• Growth opportunities within the company.
• Comprehensive training and onboarding.
• Paid time off and holidays.
• A positive and supportive work environment.

About Core Call Inc

Welcome to Core Call Inc, where we believe that meaningful connections are at the heart of every business. As a bespoke call center, our approach is centered on delivering personalized, high-quality interactions that reflect the values and vision of your brand. We understand that in today’s competitive landscape, your customer’s experience is key to building lasting relationships, fostering loyalty, and ensuring growth.

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Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Business Consulting and Services