Customer Service Representative

Atlas Copco Compressors LLC -North America Customer Center; Charlotte (NC); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic Supply Chain Team. This hybrid role offers the opportunity to work alongside experienced professionals while providing exceptional service to customers. You’ll be the main point of contact, addressing inquiries and ensuring customer satisfaction through effective communication and problem-solving. With a focus on collaboration and continuous improvement, you will help drive operational efficiency and enhance the customer experience. Join a forward-thinking company that values your contributions and supports your professional growth with a comprehensive benefits package and a commitment to learning.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off (4 weeks)

Life & Disability Insurance

401(k) Retirement Plan

Flexible Benefits Plan

Onboarding Program

Learning Opportunities

Personal Buddy for Guidance

Qualifications

• 2+ years in customer service roles.
• Experience in inventory control and logistics preferred.

Responsibilities

• Serve as the primary contact for customer inquiries.
• Coordinate with internal teams for order fulfillment.

Skills

Customer Service

SAP

Inventory Control

Supply Chain

Logistics

English Fluency

Relationship Building

Education

Associates Degree in Business

Equivalent Work Experience

Tools

SAP

Job description

Customer Service Representative

Functional area:

Customer Service

Country:

United States

City:

Charlotte

Company name:

Atlas Copco Compressors LLC

Date of posting:

Apr 24, 2025

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

Your Role

The Customer Service Representative is a key member of the Supply Chain Team reporting directly to the Customer Service Manager. You will work with a team of 3 other Customer Service Professionals at our South Charlotte location (About 3-4 miles from Carowinds) This is a Hybrid position #LI-Hybrid Working 3 days a week in office and 2 days from home.

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  Customer Interaction

  
  

  oYou will serve as the primary point of contact for customers, addressing inquiries, concerns, and service requests through phone, email, or chat.

  
  

  o Take ownership of tasks and demonstrate accountability in completing assigned tasks.

  
  

  o Resolve customer issues efficiently and in alignment with company policy.

  
  

  o Provide accurate, timely information on products, services, availability, and order status.

  
  

  o Communicate clearly and professionally with diverse customer groups.

  
  

  o Escalate unresolved or complex issues to the appropriate internal departments, ensuring proper follow-up and resolution.

  
  

  o Identify recurring issues and suggest proactive solutions to reduce customer friction and improve operational efficiency.

  
  


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  * Collaboration

  
  

  o Coordinate with Planning, Purchasing, and Transportation teams to ensure accurate and timely order fulfillment.

  
  

  o Share relevant customer insights with other departments to help drive process improvements and customer-centric strategies.

  
  

  o Participate in regular interdepartmental meetings to align service goals with broader operational objectives.

  
  

  o Participate in continuous improvement initiatives to enhance the customer experience.

  
  


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  * Training

  
  

  o Assist in documenting procedures, FAQs, and troubleshooting steps to enhance team knowledge base.

  
  

  o Encourage a culture of learning by promoting knowledge sharing and upskilling opportunities within the team.

  
  
  

To succeed, you will need

Even if you don't meet all the points, but are ready for a challenge, click on "Apply" anyway. We love your spirit!

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  2+ years in customer service

  
  


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  Experience working in SAP

  
  


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  Experience in inventory control, distribution, supply chain, or logistics

  
  


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  You are fluent in English, as this is our internal language.

  
  


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  Customer focused (both internal and external)

  
  


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  Ability to establish positive relationships with team members and customers

  
  


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  Associates degree in business, supply chain, or related field (or equivalent work experience)

  
  

In return, we offer you

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  Health insurance/ Dental insurance/ Vision insurance

  
  


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  Excellent paid time off (4 weeks!)

  
  


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  Life & Disability insurance

  
  


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  We believe in and foster a learning culture where global mobility is an important enabler for growth.

  
  


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  Our learning culture supports you on your journey: benefit from our individual learning opportunities (LinkedInLearning e.g.), our feedback culture, the internal job portal, global project assignments, or on site training from our academy.

  
  


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  You will experience a on-boarding program, including guidance by a personal buddy.

  
  


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  Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan

  
  


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  Salary based on knowledge, skills, and experience. Additional technical training provided for the most qualified candidate.

  
  

Atlas Copco is an Equal Opportunity Employer and does not discriminate in hiring or employment against any individual on the basis of race, religion, color, creed, gender, gender identity or expression, national origin, ancestry, age, marital status, citizenship, physical or mental disability, veteran status, sexual orientation, or status within any other group that is protected by anti-discrimination laws.

Accessibility Notice: If you need reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to: [e-mail] or call [phone]. Reasonable accommodation requests will be considered on a case-by-case basis.

City

Charlotte

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.