Customer Service Representative

TieTalent; Champaign (IL); Hybrid; USD 24,000 - 32,000; Full time

Job summary

Join as a Customer Service Representative at a leading office supplies company. In this dynamic role, you will leverage your communication skills, make proactive calls to potential customers, and maintain robust communication between clients and account managers. With opportunities for growth and goal-oriented responsibilities, contribute to a culture of collaboration and continuous improvement.

Benefits

112 Hours of PTO and Holiday Schedule

Online and Retail Discounts

Company Match 401(k)

Physical and Mental Health Wellness programs

Qualifications

• 1+ year of related experiences in sales or customer service in a business-to-business environment.
• Ability to work onsite in Lincolnshire for in-person training during the first two weeks.
• Strong organization and time management skills.

Responsibilities

• Make daily calls to Quill customers who have not placed an order in 4+ months.
• Leverage order history to reactivate customers and meet monthly quotas.
• Maintain accurate and up-to-date records in CRM, including activity logs.

Skills

Communication

Problem Solving

Critical Thinking

Education

High School Diploma or GED

Tools

CRM tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

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About

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

About

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

Quill’s Inside Sales Site Developer Team is looking for inside sellers that are go-getters, confident, self-motivated and goal oriented. As an Inside Sales Site Developer, you will partner with our account managed team, who manage Quill’s largest customer base (both public and commercial sectors), to call on deeply inactive or prospect customer locations to drive reactivation and conversion.

What You’ll Be Doing

• Make daily calls to Quill customers who have not placed an order in 4+ months
• Make daily calls to prospect locations that are affiliated with a managed customer entity (enterprise)
• Leverage order history, specialized customer offers and the value of Quill to place an order to reactivate the customer to meet monthly quotas and key metrics
• Maintain robust channel of communication between customers and account manager to articulate customer trends and pricing solution enhancements
• Collaborate with sales specialists and support partners to drive revenue beyond traditional office supplies, including furniture, technology, large value quote and print/promo opportunities
• Maintain accurate and up-to-date records in CRM, including activity logs and pipeline
• Seek ways to constantly improve, absorb and apply manager and peer led coaching
• Meet and exceed monthly/quarterly quotas & key metrics
• Make a highly positive impact on culture and team - work well with others, share learnings, build trust and lead by example
  
  

What You Bring To The Table

• You are a highly driven, competitive, results-oriented person that leverages your communication and persuasion skills to strategize, grow, and close growth-based opportunities
• Strong performance in an environment that requires adaptability to change
• Self-starter, results oriented
• Not afraid to ask questions. You view challenges as opportunities
• You know the only way to handle rejection is to try again
• Culture is important to you, and you want to positively impact your environment and coworkers
• You know every conversation is different; you think dynamically and remain calm under pressure
• You believe the best process is derived through constant improvement and sharing best practices
• Critical thinking and problem-solving skills
• Excellent verbal and written communication skills
  
  

What’s Needed- Basic Qualifications

• High School Diploma or GED
• 1+ year of related experiences in sales or customer service in a business-to-business environment
• Ability to work onsite in Lincolnshire for in person training during the first two weeks
• Able to work an 8-hour shift between 7:00 AM-6PM and in person 4 days a week (hybrid model)
• Knowledge of key Microsoft applications (Excel, PowerPoint, Outlook)
  
  

What’s Needed- Preferred Qualifications

• Experience using CRM tools, salesforce.com or a comparable sales/CRM tool
• 1-2 years’ experience in a sales environment
• Proven ability to achieve sales role metrics; consistently meets or exceeds productivity goals
• Strong organization and time management skills
  
  

We Offer

• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
  
  

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Nice-to-have skills

• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook
• Champaign, Illinois
  
  

Work experience

• Other Sales
  
  

Languages

• English
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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