Customer Service Representative

MFCP - Motion & Flow Control Products, Inc.; Casper (WY); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Investment Plan

Life Insurance

Paid holidays/vacation/sick time

Job summary

MFCP - Motion & Flow Control Products, Inc. is seeking a Customer Service Representative to handle inquiries for quotations, orders, and lead times from customers and to prepare quotations on standard and non-standard items.

You will relay information to customers and suppliers and coordinate with multiple departments to ensure accurate orders and timely deliveries. You will use ERP systems to manage customer data, stock status, and order changes, providing support to the Outside Sales Team and

Qualifications

• High school diploma or equivalent required.
• Excellent written and verbal communication and strong relationship-building skills.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced environment.
• Proficient in MS Office (Word, Excel, Outlook); experience with Epicor Prophet 21 is a plus.
• Must be a good listener with strong product knowledge absorption capability.

Responsibilities

• Handle requests for price quotations, purchase orders, changes, and cancellations from domestic customers.
• Build rapport with customers and provide high‑quality service.
• Support Outside Sales Team and use ERP systems for customer data and orders.
• Track inquiries, quotations and orders through ERP; coordinate with suppliers and warehouse expeditors.
• Communicate with suppliers on pricing, delivery, and technical issues.
• Assist in accounts receivable tasks and supplier relationship management.

Skills

Communication skills

Relationship building

Detail oriented

Active listening

Multi-tasking

Punctual attendance

Education

High school diploma or equivalent

Tools

MS Office

Epicor Prophet 21

Job description

Job Description

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR’s prepare quotations on standard and non-standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR’s coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.

Primary Duties

• Receives telephone, email, fax or walk-in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.


• Achieves and maintains rapport with customers and works to give them the best possible service.


• Provides support to the Outside Sales Team.


• Uses ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.


• Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with suppliers and warehouse expeditors regarding deliveries of scheduled shipments.


• Ensure all required documentation is obtained and forwarded to customer.


• Interface with our suppliers on technical, pricing and delivery issues.


• Respond to inquiries in a timely manner with good phone selling skills.


• Assist accounts receivable with payment and credit hold issues.


• Assist in managing supplier relationships.


• Ensure that the highest level of customer service is provided promptly and ethically.


• Generate and maintain accurate required documentation, including quotations.


• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.


• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.


• Develop ideas that help MFCP improve customer service, systems and procedures.


• Maintain a safe, clean and organized work area.


• Adhere to strict Safety Guidelines.


• Performs other duties as assigned.1

Basic Requirements

• High school diploma or equivalent.


• Excellent written & oral communication and strong relationship building skills required.


• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.


• Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.


• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented.


• Experience with distribution and familiarity with our product lines, a plus.


• Must be able to work with a wide variety of people and personalities.


• Maintain regular and punctual attendance.


• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.

Physical Demands And Work Environment

Work environment mainly office, but may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Benefits

• Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance and Paid holidays/vacation/sick time.

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.