Customer Service Representative

MFCP - Motion & Flow Control Products, Inc.; Anchorage (AK); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) Investment Plan

Life Insurance

Paid holidays/vacation/sick time

Job summary

MFCP - Motion & Flow Control Products, Inc. is seeking a Customer Service Representative in Anchorage, Alaska. This position involves responding to customer inquiries, managing orders, and providing necessary support to the Outside Sales Team.

Qualified candidates will have a high school diploma, excellent communication skills, proficiency in MS Office, and a detail-oriented approach. The role requires strong organizational skills and the ability to thrive in a fast-paced environment.

Qualifications

• Detail oriented with solid organizational skills and the ability to prioritize and multi-task.
• Experience with distribution and familiarity with product lines is a plus.
• Must be able to work in a fast-paced work environment.

Responsibilities

• Receive and respond to requests for quotations and orders from customers.
• Provide support to the Outside Sales Team.
• Ensure all required documentation is obtained and forwarded to customers.
• Maintain effective communications with customers and suppliers.

Skills

Excellent written & oral communication

Strong relationship building skills

Detail oriented

Organizational skills

Strong computer skills

Good listener

Ability to work well with a variety of people

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Epicor Prophet 21

Job description

Job Description

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead‑times from customers. CSR’s prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR’s coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.

Primary Duties

• Receives telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
• Achieves and maintains rapport with customers and works to give them the best possible service.
• Provides support to the Outside Sales Team.
• Uses our business ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with supplier and warehouse expeditors regarding deliveries of scheduled shipments.
• Ensure all required documentation is obtained and forwarded to customer.
• Interface with our suppliers on technical, pricing and delivery issues.
• Respond to inquiries in a timely manner with good phone selling skills.
• Assist accounts receivable with payment and credit hold issues.
• Assist in managing supplier relationships.
• Ensure that the highest level of customer service is provided promptly and ethically.
• Generate and maintain accurate required documentation, including quotations.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Develop ideas that help MFCP improve customer service, systems and procedures.
• Maintain a safe, clean and organized work area.
• Adhere to strict Safety Guidelines.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Basic Requirements

• High school diploma or equivalent.
• Excellent written & oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi‑task in a fast‑paced work environment.
• Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented.
• Experience with distribution and familiarity with our product lines, a plus.
• Must be able to work with a wide variety of people and personalities.
• Maintain regular and punctual attendance.
• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.

Physical Demands and Work Environment

Work environment mainly office, but may vary including: warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodations may be made to accommodate individuals with disabilities perform the essential functions of the job.

Salary

Commensurate with skills and experience.

Benefits

Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance and Paid holidays/vacation/sick time.

Pre-employment Screening

Candidates are subject to pre-employment criminal background, drug screen and DMV record review, along with possible reference checks.