Customer Service Representative

Motion & Flow Control Products, Inc.; Casper (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid holidays and vacation

Job summary

Motion & Flow Control Products, Inc. is seeking a Customer Service Representative to handle quotes, orders, and lead times from domestic customers and distributors.

You will prepare quotations, write orders, and relay information to customers and suppliers, coordinating with the Outside Sales Team to ensure service excellence. You will use ERP systems to retrieve customer and stock data, track orders, and communicate changes.

Qualifications

• High school diploma or equivalent.
• Excellent written and oral communication, and strong relationship-building skills.
• Detail oriented with solid organizational skills and ability to prioritize and multitask in a fast-paced environment.
• Proficiency with MS Office; familiarity with Epicor Prophet 21 is a plus.
• Able to work with diverse people and maintain regular attendance and reliability.

Responsibilities

• Receive requests for price quotations, purchase orders, changes, adjustments, and cancellations from customers.
• Build rapport with customers and strive to provide the best possible service.
• Support Outside Sales Team and coordinate with other departments.
• Use ERP systems to retrieve customer data, stock status, and order information; input data correctly.
• Track inquiries, quotations and orders through ERP; coordinate with suppliers and warehouse expeditors.

Skills

Communication

Relationship building

Organizational skills

Multitasking

Attention to detail

Listening

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Epicor Prophet 21

Job description

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead‑times from customers. CSR’s prepare quotations on standard and non‑standard items, write orders, and relay pertinent quote or order information to customers and suppliers. CSR’s coordinate with other departments in handling purchase orders and providing service and support to customers and the Outside Sales Team.

Primary Duties

• Receives telephone, email, fax or walk‑in requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors.
• Achieves and maintains rapport with customers and works to give them the best possible service.
• Provides support to the Outside Sales Team.
• Uses ERP systems to retrieve customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Track and follow up on inquiries, quotations and orders through our ERP systems. Works closely with suppliers and warehouse expeditors regarding deliveries of scheduled shipments.
• Ensure all required documentation is obtained and forwarded to customer.
• Interface with our suppliers on technical, pricing and delivery issues.
• Respond to inquiries in a timely manner with good phone selling skills.
• Assist accounts receivable with payment and credit hold issues.
• Assist in managing supplier relationships.
• Ensure that the highest level of customer service is provided promptly and ethically.
• Generate and maintain accurate required documentation, including quotations.
• Address and resolve all customer requests and/or complaints utilizing a positive, creative approach.
• Collaborate with all appropriate departments and personnel to ensure customer satisfaction.
• Develop ideas that help MFCP improve customer service, systems and procedures.
• Maintain a safe, clean and organized work area.
• Adhere to strict Safety Guidelines.
• Performs other duties as assigned.

Basic Requirements

• High school diploma or equivalent.
• Excellent written & oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi‑task in a fast‑paced work environment.
• Strong computer skills including use of MS Office (Word, Excel & Outlook), with a willingness to learn new software programs. Experience with Epicor Prophet 21 a plus.
• Must be a good listener with above average reasoning ability and make minimal mistakes. Must be a good learner who can assimilate product knowledge and skills as they are presented.
• Experience with distribution and familiarity with our product lines, a plus.
• Must be able to work with a wide variety of people and personalities.
• Maintain regular and punctual attendance.
• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers and suppliers.

Physical Demands and Work Environment

Work environment mainly office, but may vary including warehouse containing moving equipment, fluctuating temperature and inventory in various storage arrangements, office work, manufacturing, machine shops, agricultural operations, and any other specific business operations of current or potential vendors and customers. The physical demands and work environment reflected are representative of those encountered by employees when performing the essential job functions. Reasonable accommodation may be made to accommodate individuals with disabilities to perform the essential functions of the job.

Benefits

Medical, Dental, Vision, 401(k) Investment Plan, Life Insurance and Paid holidays/vacation/sick time.

Candidates are subject to pre‑employment criminal background, drug screen and DMV record review, along with possible reference checks.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.