Customer Service Representative

Vantage Specialty Chemicals; Carnegie (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life and AD&D insurance

Short- and long-term disability

401(k) with company match

Paid time off

Job summary

Vantage Specialty Chemicals in Carnegie, PA is seeking a Customer Service Representative to process purchase orders, monitor deliveries and inventory, and ensure timely fulfillment in line with service agreements. You will collaborate with sales, logistics and finance to resolve inquiries, drive process improvements, and deliver high-quality service.

A Bachelor's degree and 2–3 years of related experience are required.

Qualifications

• Bachelor's degree in administration, business, or related field.
• 2–3 years or less in customer service.
• Strong organizational and time-management abilities.
• Ability to analyze issues and propose effective solutions for customers.
• Excellent communication and teamwork with internal departments.

Responsibilities

• Enter purchase orders accurately and promptly.
• Monitor deliveries and inventory to ensure timely fulfillment.
• Provide timely customer service by managing inquiries and requirements per service standards.
• Operate under regional guidelines and collaborate with the Coordination team.
• Participate in continuous improvement initiatives to optimize processes.

Skills

Order entry

Customer service

Cross-functional collaboration

Microsoft Excel

Attention to detail

Time management

Education

Bachelor's degree in Administration or related field

Tools

Microsoft Office Suite

Job description

The Customer Service representative will be in charge of processing purchase orders received from customers and supported sales representatives. Monitor deliveries and inventory levels to ensure timely fulfillment and provide responsive, high-quality customer service in line with established service agreements. Adhere to regional guidelines and actively contribute to process improvement initiatives in collaboration with the Coordination team.

Position Scope

The position will be located in Carnegie, Pittsburgh, PA.

Essential Duties and Responsibilities

• Accurately and promptly enter purchase orders received from customers and from the sales representatives they support.
• Monitor deliveries, shipments, and inventory levels to ensure compliance with established timelines and agreements.
• Provide timely customer service by managing inquiries, requests, and requirements in accordance with the company’s service standards.
• Operate under the guidelines established for the region, ensuring compliance with policies, procedures, and best practices.
• Actively participate in continuous improvement initiatives, working together with the Coordination team to optimize processes and enhance service quality.

Education & Experience

• Education: Bachelors degree in Administration, Business, or related fields.
• Experience: 2-3 years or less in customer service related areas.

Knowledge, Skills, & Talents

• Strong organizational and time-management abilities, with the capacity to handle multiple priorities.
• Accuracy and attention to detail when entering, reviewing, and managing customer orders.
• Ability to analyze issues, identify root causes, and propose effective solutions for customers.
• Solid interpersonal skills to collaborate with sales teams, logistics, finance, and other internal areas.
• Proficiency in Microsoft Office (Excel, Outlook, Teams) and other productivity tools.
• Customer-focus mindset with the ability to maintain professionalism under pressure.
• High sense of ownership and accountability in service delivery.
• Empathy and patience when handling customer concerns.
• Adaptability to fast-paced environments and operational changes.
• Natural collaborator, contributing to a positive team dynamic.
• Continuous improvement mindset, always seeking opportunities to optimize processes.

Pay and Benefits

The estimated base pay range for this position is: $50,000 - $70,000 annually. Actual pay will be determined based on education, certifications, experience, qualifications, skills and geographic location. This position is eligible to participate in a short-term incentive program.

Vantage offers a comprehensive benefits package to eligible employees, including:

• Life and AD&D insurance
• Accident, hospital indemnity and critical illness insurance
• Short- and long-term disability
• EAP, identity theft protection
• Paid time off, Parental Leave
• 401(k) with company match

Vantage is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected category.