Customer Service Representative

Sturdyonline; Cape May (NJ); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Healthcare with HRA

Life Insurance

Dental & Vision options

Tuition Reimbursement

401(k) with match

Paid Holidays

Sick Leave

Personal Leave

Birthday Time

Free banking products

Employee Loan Program

Job summary

Sturdy Savings Bank in Cape May, NJ is seeking a Customer Service Representative to perform a broad range of banking tasks, including opening accounts, assisting with loans, and handling transactions. The role supports customer relationships and cross-selling opportunities within the branch network.

The position requires a high school diploma or equivalent and at least six months of banking experience. Candidates should be proficient with Teller and CSR applications and provide excellent

Qualifications

• High school diploma or equivalent.
• Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available.
• Proficient in the Teller and CSR applications.

Responsibilities

• Open new checking accounts, savings accounts, and certificates of deposit.
• Assist customers with loan consultations, completing loan applications and closing specified consumer loans.
• Handle transactions and answer questions concerning services provided by the Bank from customers and branch staff.
• Cross-sell Bank products and services to retain and enhance existing customer relationships.
• Set up wire transfers, direct deposits, perform account maintenance, and prepare letters and correspondence.
• Operate a teller window when necessary to provide service to customers.

Skills

Interpersonal skills

Friendly demeanor

Courtesy

Education

High school diploma or equivalent

Tools

CSR applications

Teller systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time Br/Dept Service Reps Cape May, NJ, US

Salary Range: $18.93 To $28.39 Annually

Customer Service Representative

About Sturdy Savings Bank

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education and teammate volunteerism.

At Sturdy Savings Bank, we believe our success begins with our team. We are proud to cultivate a supportive and inclusive workplace where collaboration and professional growth thrive. Our employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. Join us and become part of a company that values your skills, encourages your aspirations, and is committed to making a difference for our customers, communities, and employees.

Summary:

Under general supervision, performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit; assists customers with loan consultations, completing loan applications and closing specified consumer loans; handling transactions and answering questions concerning services provided by the Bank from customers and branch staff. Cross sells Bank products and services to retain and enhance existing customer relationships. Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence. Operates a teller window whenever necessary to provide service to our customers.

Education, Skills and Experience Required:

• A high school diploma or equivalent.
• Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available.
• The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
• A thorough knowledge of available accounts and services offered.
• Proficient in the Teller and CSR applications.

Benefits (based on eligibility):

• Healthcare (with Health Reimbursement Account feature) includes cost-sharing
• Paid Group Term Life Insurance, EAP & Long-Term Disability
• Optional Dental, Vision, and Employee/Dependent Life Insurance
• Tuition Reimbursement
• 401(k) Retirement Savings Plan with match
• Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1)
• 10-25 Vacation Days per year depending on career level and years of service.
• Free banking products and services, and Employee Loan Program

Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate's knowledge, skills, depth of work experience, certifications, and location.