Customer Service Representative

Sturdy-Savings-Bank; Cape May (NJ); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Healthcare with HRA

Life Insurance

Dental & Vision

Tuition Reimbursement

401(k) with match

Paid holidays

Vacation days

Free banking services

Employee loan program

Job summary

Sturdy Savings Bank is hiring a Customer Service Representative in Cape May, NJ. Under supervision, you will open new accounts, assist with loans, and cross-sell bank products to existing customers. You will handle transactions, wire transfers, and direct deposits, and may operate the teller window as needed.

The position requires a high school diploma, a few months of banking experience, and strong interpersonal skills. Competitive benefits are offered to eligible staff.

Qualifications

• A high school diploma or equivalent.
• Six months of progressive bank customer service experience.
• Friendly, cheerful and courteous demeanor throughout the day.
• Thorough knowledge of available accounts and services.
• Proficient in Teller and CSR applications.

Responsibilities

• Open new checking, savings, and CD accounts.
• Assist customers with loan consultations and loan applications.
• Cross-sell bank products and services to retain relationships.
• Set up wire transfers, direct deposits, and account maintenance.
• Operate teller window as needed to serve customers.

Skills

Interpersonal skills

Cross-selling

Teller/CSR applications

Education

High school diploma

Tools

Teller CSR software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Regular Full-Time Br/Dept Service Reps Cape May, NJ, US

Salary Range: $18.93 To $28.39 Annually

Customer Service Representative

About Sturdy Savings Bank

Since 1922, Sturdy Savings Bank has been built on the foundation of providing full-service personalized banking services to the communities it serves in Cape May and Atlantic Counties. Sturdy is dedicated to supporting local organizations and giving back to the communities it serves through donations, financial education and teammate volunteerism.

At Sturdy Savings Bank, we believe our success begins with our team. We are proud to cultivate a supportive and inclusive workplace where collaboration and professional growth thrive. Our employees enjoy a comprehensive range of benefits and opportunities for career development and advancement. Join us and become part of a company that values your skills, encourages your aspirations, and is committed to making a difference for our customers, communities, and employees.

Summary:

Under general supervision, performs a broad variety of customer services such as opening new checking accounts, savings accounts, and certificates of deposit; assists customers with loan consultations, completing loan applications and closing specified consumer loans; handling transactions and answering questions concerning services provided by the Bank from customers and branch staff. Cross sells Bank products and services to retain and enhance existing customer relationships. Sets up wire transfers, direct deposits, performs a variety of account maintenance, and prepares letters and correspondence. Operates a teller window whenever necessary to provide service to our customers.

Education, Skills and Experience Required:

• A high school diploma or equivalent.
• Six months of progressively greater experience within the Bank to become familiar with the variety of customer services (cross-selling) and account options available.
• The interpersonal skills necessary to relate to and empathize with other people and to maintain a friendly, cheerful, and courteous demeanor throughout the day.
• A thorough knowledge of available accounts and services offered.
• Proficient in the Teller and CSR applications.

Benefits (based on eligibility):

• Healthcare (with Health Reimbursement Account feature) includes cost-sharing
• Paid Group Term Life Insurance, EAP & Long-Term Disability
• Optional Dental, Vision, and Employee/Dependent Life Insurance
• Tuition Reimbursement
• 401(k) Retirement Savings Plan with match
• Paid Holidays (11), Sick (7), Personal (2), and Birthday Time (1)
• 10 – 25 Vacation Days per year depending on career level and years of service.
• Free banking products and services, and Employee Loan Program

Any offer of employment is contingent upon the candidate successfully passing a background check, which may include initial credit, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Specific compensation offered will be determined based on a combination of factors including, but not limited to, the candidate’s knowledge, skills, depth of work experience, certifications, and location.