Customer Service Representative

Bodycote; Camas, Northern (WA, KY); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Paid holidays

Employee Assistance Program

Job summary

Bodycote, based in Camas, WA, seeks a Customer Service Rep to review POs, manage shipment issues, and prepare documentation under the Customer Service Manager. The role emphasizes accuracy, timely communication, and adherence to safety and ITAR requirements.

Ideal candidates have at least one year in a customer-facing role, strong organizational and communication skills, and proficiency with Microsoft Office and databases.

Qualifications

• Education – High school diploma or equivalent.
• Minimum one year experience in customer facing role.
• Strong organizational and communication skills.
• Requires knowledge of computer applications and good understanding of basic math.
• Must demonstrate the ability to read, write and communicate the English language.
• Knowledge and hands on experience of computer applications including Microsoft Office and databases is required.

Responsibilities

• Review all incoming purchase orders (POs) for accuracy and completeness.
• Identify and flag discrepancies, coordinating with internal departments or customers to resolve issues promptly.
• Investigate and resolve receiving discrepancies related to incoming parts.
• Correct job travelers and planning documentation when errors are identified.
• Plan and initiate job folders, ensuring inclusion of all required documentation.
• Communicate with customers to obtain amended purchase orders when discrepancies or pricing adjustments are required.
• Assist others as directed by Customer Service Manager including being a backup for Shipping/Receiving Clerk(s).

Skills

Customer service

Communication

Organizational skills

Data entry

Microsoft Office

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

PO systems

Job description

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in Camas, WA the Customer Service Rep will perform essential job functions associated reviewing POs, managing shipment issues, maintaining daily job status updates, ensuring specimen quality, and preparing necessary documentation for job execution under the direction of the Customer Service Manager.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to the following.

• This position is responsible for the care and treatment of our customer’s inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage

Purchase Order & Job Processing

• Review all incoming purchase orders (POs) for accuracy and completeness.
• Identify and flag discrepancies, coordinating with internal departments or customers to resolve issues promptly.
• Investigate and resolve receiving discrepancies related to incoming parts.
• Correct job travelers and planning documentation when errors are identified.
• Plan and initiate job folders, ensuring inclusion of all required documentation (e.g., technical plans, operation sheets, and related paperwork).
• Identify and apply expedite fees or premium charges when applicable but not indicated on the PO.
• Communicate with customers to obtain amended purchase orders when discrepancies or pricing adjustments are required.

Ensure job folders are prepared accurately and released to the shop floor in a timely manner to support production schedules.

Devise and manage method for reporting and communication “jobs on hold”; making sure to keep all interested parties updated on a daily basis

Maintain information within system to ensure reporting is as accurate as possible

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism

Assist others as directed by Customer Service Manager including being a backup for Shipping/Receiving Clerk(s), as needed, to cover volume of work in certain areas. Follow all written instructions where provided, pack completed parts for shipping and unpack parts for processing

Observe all Environment, Health and Safety Policy requirements

Performs other tasks as assigned or dictated by position

May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.

Education – High school diploma or equivalent

Minimum one year experience in customer facing role.

Strong organizational and communication skills.

Requires knowledge of computer applications and good understanding of basic math

Must demonstrate the ability to read, write and communicate the English language

Knowledge and hands on experience of computer applications including Microsoft Office and databases is required

Must be detail oriented.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to the following.

Must be able to work in a sitting position for extended periods of time (at desk, while driving, and/or on airplane travel) in an office/industrial environment

Manual dexterity to perform data entry functions

Ability to bend, pull, and reach to perform functions

Ability to lift 35 lbs.

May be exposed to heat, dust, noise, humidity, fumes, etc.

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc.

Ability to hear in person and via phone

Pay & Benefits Information

The hourly pay range for this position is $26.00 - $32.00 per hour. Starting pay is determined based on experience, skills, and qualifications. This position is classified as non-exempt and is eligible for overtime pay in accordance with state and federal law.

This role is eligible for additional compensation, including shift differential, etc., if applicable.
Benefits include employee and family medical, prescription drug, dental, and vision coverage; company paid life and disability; HSA/FSA options; 401(k) with company match; paid time off and paid holidays; and an Employee Assistance Program. Benefits eligibility begins on day 61 of employment.

This position is eligible for a $1,500 sign-on retention bonus!

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote has a longstanding commitment to provide a safe, quality-oriented, and productive work environment and for these reasons, all applicants in the United States who receive a conditional offer of employment must undergo a drug screen before employment begins.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.