Customer Service Representative

St. Supery Estate Vineyards & Winery St. Supery Estate Vineyards & Winery; California; On-site; USD 42,000 - 56,000; Full time

Job summary

St. Supery Estate Vineyards & Winery is seeking a Customer Service Representative to handle wholesale order processing and logistics from receipt to invoicing and shipment confirmation. The role requires organization, attention to detail, and collaboration with sales, distributors, and carriers.

Proficiency with Microsoft Office (Excel, Word, Outlook) and a valid driver’s license are essential. The position emphasizes problem solving, multitasking, and teamwork in a dynamic wine industry

Qualifications

• BA/BS degree preferred.
• 1–2 years related experience, wine industry preferred.
• Self-starter with excellent organizational skills.
• Excellent verbal, written, presentation and communication skills.
• Must be detail-oriented, able to multitask and meet deadlines.
• Must have a valid driver’s license.
• Proficient with Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Oversee organization and communication for incoming orders with sales team and distributors.
• Review and process domestic purchase orders for St. Supery accurately and timely.
• Coordinate with Shipping Logistics Manager; review warehouse inventory and transfers.
• Enter and execute samples orders for national sales team and marketing requests.
• Process export/transport orders and coordinate paperwork with distributors and carriers.
• Use partner portals to process orders and schedule carrier appointments.
• Troubleshoot shipping problems with systems and warehouses.
• Generate and reconcile supplier bill backs with distributor statements.
• Review supplier AR aging and collect past due invoices.
• Provide monthly FOB sheet for distributors and sales team.
• Oversee end of month close for warehouse and post when complete.
• Cross train on wine club order entry and customer service.

Skills

Organizational skills

Detail oriented

Problem solving

Multitasking

Communication

Teamwork

Driver's license

Microsoft Office

Excel

Education

BA/BS degree preferred

Tools

Microsoft Office Suite

Job description

Job Description

The Customer Service Representative is responsible for all wholesale order processing & logistics. This role supports Sales by resolving order-related issues, ensuring order accuracy for each order from receipt through invoicing and shipment confirmation. Ideal candidate is organized and very detail oriented.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties/functions may include, but are not limited to, the following:

• Oversee organization and communication for incoming orders with sales team and various distributors and carriers
• Review and process all domestic customers’ purchase orders for all of St. Supery orders in an accurate and timely manner.
• Coordinate with Orders & Shipping Logistics Manager and notify warehouse about special orders, and logistical coordination. Review inventory at warehouses and recommend transfers.
• Enter and execute samples order for national sales team, marketing requests etc.
• Process all Export/transport orders coordinate with ES/OH as needed as well as with distributors, carriers and warehouses to ensure all paperwork is completed
• Work within various partner portals to process orders, schedule carrier appointments and set up items as needed (TJ, BX, VIP as some examples)
• Troubleshoot shipping problems with systems and warehouses
• Generate supplier bill back invoices. These included 50% samples, 100% samples, spoils, consignment storage, depletion allowances, promotions, trade tastings, incentives and miscellaneous bill backs and reconcile against distributor statements
• Review Supplier AR aging with accounting and send communication to collect past due invoices
• Send out EFT notices to Distributors.
• Provide monthly FOB sheet for distributors and sales team once items and pricing is confirmed
• Oversee end of month close for warehouse ensure all distributor documents are entered, try to encourage shipping and approval within the month and post when completed
• Additional duties as directed by supervisor.
• Cross train on wine club order entry and customer service.

QUALIFICATION REQUIREMENTS

EDUCATION

• BA/BS degree preferred, or equivalent experience.

EXPERIENCE AND/OR SKILLS

• One to two years related experience, or equivalent combination of education and experience, preferably in the wine industry.
• Self-starter with excellent organizational skills. Ability to solve problems, meet required deadlines, multitask, and prioritize multiple pressing requirements.
• Excellent verbal, written, presentation, and communication skills
• Ability to work well in a team environment and in close working conditions with employees
• Must have a valid driver’s license
• Must be detail-oriented, efficient, and very organized
• Must be able to lift 40lbs.
• Knowledge of and ability to effectively use Microsoft Office Suite (especially Excel, Word, and Outlook)
• Innovative thinker, resourceful learner, able to find solutions in fast-moving industry