Customer Service Representative

QUICK USA; California (MO); Hybrid; USD 39,950 - 41,328; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance and 401(k)

Job summary

QUICK USA is seeking a Commercial Insurance Customer Service Representative to provide exceptional customer service to corporate clients and manage policy renewals for property and casualty insurance. This role involves handling existing client policies, advising on coverage needs, and resolving billing issues.

Ideal candidates will be bilingual in Japanese and English, possess a valid Property & Casualty Insurance License, and have experience in the industry. The position offers remote and hybrid working options depending on the candidate's location.

Qualifications

• Strong verbal and written communication skills in both Japanese and English.
• 5+ years of experience in Property & Casualty insurance preferred.
• Strong knowledge of commercial insurance principles.

Responsibilities

• Handle policy renewals and convert quotes into new policies.
• Perform administrative tasks and maintain accurate client records.
• Respond to policy inquiries, coverage issues, and consumer complaints.

Skills

Bilingual in Japanese and English

Customer needs assessment

Attention to detail

Time management skills

Education

Active Property & Casualty (P&C) Insurance License

5+ years of experience preferred

Tools

Applied EPIC

Microsoft Office 365

Adobe Pro/Foxit

RingCentral

Job description

Commercial Insurance Customer Service Representative

Provide exceptional customer service to corporate clients and manage policy renewals for property and casualty (P&C) insurance. Responsible for handling existing client policies, advising on coverage needs, processing modifications, converting quotes into new policies, and resolving billing/claim issues. Collaborate closely with underwriting insurance companies to ensure efficient execution of transactions and maintain high customer satisfaction.

Essential Duties

• Handle policy renewals for corporate property and casualty insurance policies with existing clients, advise on coverage needs, and convert quotes into new policies.
• Perform administrative and clerical tasks, such as maintaining accurate client records, file management, and handling claim reporting on behalf of policyholders.
• Propose renewal quotes and maintain various business insurance policies (including automobile, fire, property, marine, farm/crop, etc.).
• Deliver insurance policies, endorsements, and related documents (including invoices) to policyholders, and manage premium collections.
• Respond promptly to incoming calls and emails regarding policy inquiries, coverage issues, billing, premium audits, and consumer complaints.
• Process client policy modifications with high accuracy based on provided data, ensuring all policy requirements and appropriate forms are fulfilled.
• Evaluate customer needs and select appropriate insurance carriers that offer the requested coverage to underwrite policies.
• Stay up-to-date on new marketing efforts and product knowledge utilizing all available resources to effectively answer inquiries and suggest process improvements.

Working Hours / Working Style

• Hours: 8:30 AM – 5:00 PM (Based on the candidate's local time zone)
• Style: Remote / Hybrid. Candidates living within commuting distance of our offices in GA, TX, or LA may be asked to work in a hybrid setup. Candidates residing in other regions will be 100% fully remote.

Salary / Benefits

• Salary: $29.00 - $30.00 / hour
• Benefits:
  • Medical, Dental, and Vision Insurance
  • Life Insurance and 401(k) (Available after a 1-year introductory period)

Holidays

Saturdays, Sundays, and Major National Holidays

Qualifications

• Japanese-English bilingual professional (Strong verbal and written communication skills in both languages).
• Active Property & Casualty (P&C) Insurance License (5+ years of experience preferred; 2–3 years considered depending on background).
• Strong knowledge of commercial insurance principles, customer needs assessment, and quality standards for service.
• Proficient in insurance agency management systems and software, specifically Applied EPIC, Microsoft Office 365, Adobe Pro/Foxit, and RingCentral.
• Excellent active listening, reading comprehension, and critical thinking skills to recognize and proactively solve complex policy or billing problems.
• Outstanding attention to detail and accuracy in data entry, document processing, and financial/premium reporting.
• Strong time management skills with the ability to work independently, manage multiple priorities, and meet strict policy deadlines.
• Service-oriented and persuasive communicator who can build trust and maintain excellent relationships with both internal teams and external clients/carriers.