Customer Service Representative

Third Party CS; California; Remote; USD 35,000 - 50,000; Full time

Job summary

Une entreprise de service client dynamique recherche un représentant pour répondre aux demandes des clients par téléphone, email et chat. Le rôle implique d'offrir des solutions efficaces et empathiques aux problèmes des clients, tout en atteignant des objectifs de satisfaction et de performance. Ce poste offre la flexibilité de travail à distance, des avantages attrayants comme une assurance santé, et de nombreuses opportunités d'avancement professionnel.

Benefits

Assurance santé (dentaire et vision incluses)

Excellent plan de retraite

Mobilité professionnelle

Horaires flexibles

Qualifications

• Expérience antérieure en support client ou services à la clientèle.
• Compétences de communication excellentes.
• Compétences informatiques de base.

Responsibilities

• Gérer les appels, emails et chats entrants pour résoudre les enquiries des clients.
• Évaluer les besoins des clients et fournir des réponses appropriées.
• Enregistrer et organiser les interactions avec les clients.

Skills

Communication

Multi-tasking

Time Management

Customer Service Focus

Job description

Description

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)

Benefits

• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)