Customer Service Representative

Albertsons Companies; Burlington (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Flexible scheduling

Associate discounts

Career growth & training

Health benefits

Vacation

Job summary

Albertsons Companies Inc. in Burlington, MA is seeking a dynamic Checkout Supervisor to lead our frontline team. You’ll oversee shifts, coach cashiers, and ensure fast, friendly service while processing payments accurately.

This role requires strong leadership and a calm approach to handling customer inquiries in a busy store environment. We value reliability, teamwork, and clear communication. Benefits include weekly wages, flexible schedules, associate discounts, and opportunities for training

Qualifications

• Retail supervisory experience required.
• Strong leadership and communication skills.
• Proficient with POS systems and cash handling.
• Ability to manage multiple tasks in a fast-paced environment.
• Commitment to excellent customer service.

Responsibilities

• Lead the Checkout Department and oversee cashier team.
• Schedule shifts and train staff.
• Resolve customer inquiries and complaints with a smile.
• Process payments accurately across multiple methods.
• Maintain stocked checkout supplies and keep area clean.

Skills

Leadership

Customer service

Problem-solving

Communication

Organizational skills

Teamwork

Reliability

Tools

POS systems

Job description

A Day in the Life:

We are looking for a dynamic and customer-focused individual to lead our Checkout Department. As a supervisor, you'll ensure smooth and efficient checkout operations, manage and motivate a team of cashiers, and provide top-notch service to our customers. Your day-to-day will include overseeing shift schedules, training staff, resolving customer inquiries and complaints with a smile, handling multiple forms of payment accurately, and keeping our checkout supplies well-stocked. If you have supervisory experience in retail, strong leadership and communication skills, and are proficient with POS systems, we want to hear from you!

What you bring to the table:

• Leadership Skills: Ability to supervise, train, and motivate team members, and promote a positive, high-performing work environment.
• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.