Customer Service Representative

Albertsons Companies; Ipswich (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Weekly wages

Early wage access

Flexible work schedules

Associate discounts

Training & career growth

Health and welfare benefits

Vacation / Paid Time Off

Job summary

Albertsons Companies Inc. is seeking a dynamic Checkout Supervisor to lead our Checkout Department. You will supervise cashiers, manage shift schedules, and ensure accurate payment processing while delivering excellent customer service.

You'll train staff, resolve inquiries, and maintain an organized checkout area. This role requires strong leadership, communication, and reliability in a fast-paced retail environment.

Qualifications

• Supervisory experience in retail and ability to lead a team.
• Strong leadership and communication skills.
• Proficiency with POS systems and cash handling.

Responsibilities

• Oversee shift schedules and supervise cashiers.
• Train staff and promote a positive, high-performing work environment.
• Resolve customer inquiries and complaints with professionalism.
• Operate POS systems and manage payment processing.
• Maintain checkout area cleanliness and stock.

Skills

Leadership

Customer Service

Technical Skills

Problem-Solving

Communication

Organizational Skills

Teamwork

Reliability

Tools

POS systems

Job description

A Day in the Life:

We are looking for a dynamic and customer-focused individual to help lead our Checkout Department. As a supervisor, you'll ensure smooth and efficient checkout operations, manage and motivate a team of cashiers, and provide top-notch service to our customers. Your day-to-day will include overseeing shift schedules, training staff, resolving customer inquiries and complaints with a smile, handling multiple forms of payment accurately, and keeping our checkout supplies well-stocked. If you have supervisory experience in retail, strong leadership and communication skills, and are proficient with POS systems, we want to hear from you!

What you bring to the table:

• Leadership Skills: Ability to supervise, train, and motivate team members, and promote a positive, high-performing work environment.
• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem-Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.