Customer Service Representative

Albertsons Companies; Falmouth (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Inclusive work culture

Weekly pay

Earned wage access ( Stream )

Flexible schedules

Associate discounts

Training & development

Health benefits

Paid time off

Job summary

Albertsons Companies is seeking a dynamic Checkout Supervisor in Falmouth, ME to lead the checkout department, oversee shift schedules, train staff, and provide top-notch service to customers. The role requires strong leadership, excellent communication, and proficiency with POS systems.

You will resolve customer inquiries, handle multiple forms of payment accurately, and ensure supplies are well stocked. Join a team that values belonging, offers competitive wages, flexible schedules, and health

Qualifications

• Leadership: supervise, train, motivate a team.
• Customer service experience or related background.
• Proficient with electronic scanning cash registers and money handling.

Responsibilities

• Oversee shift schedules and daily checkout operations.
• Train and develop cashiers to maintain service standards.
• Resolve customer inquiries and complaints with a positive attitude.

Skills

Leadership

Customer Service

POS Systems

Problem Solving

Communication

Organizational Skills

Teamwork

Reliability

Tools

POS terminals

Job description

A Day in the Life:

We are looking for a dynamic and customer-focused individual to lead our Checkout Department. As a supervisor, you'll ensure smooth and efficient checkout operations, manage and motivate a team of cashiers, and provide top-notch service to our customers. Your day-to-day will include overseeing shift schedules, training staff, resolving customer inquiries and complaints with a smile, handling multiple forms of payment accurately, and keeping our checkout supplies well-stocked. If you have supervisory experience in retail, strong leadership and communication skills, and are proficient with POS systems, we want to hear from you!

What you bring to the table:

• Leadership Skills: Ability to supervise, train, and motivate team members, and promote a positive, high-performing work environment.


• Customer Service Skills : Prior customer service skills or related experience.


• Technical Skills : Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.


• Problem-Solving Skills : Ability to handle stressful and complex situations calmly and professionally.


• Communication Skills : Ability to understand and follow instructions and communicate effectively with customers and team members.


• Organizational Skills : Ability to multi-task and work in a fast-paced environment, maintain cleanliness and organization of the work area.


• Teamwork : Ability to work independently as well as within a large team.


• Reliability : Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people-oriented business, and thoughtful people practices remain a core element of our company's philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well-being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging


• Competitive Wages paid weekly


• Access to up to 50% of your earned wages before payday, via our partnership with Stream


• Flexible work schedules


• Associate discounts


• Leaders invested in your training, career growth & development.


• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)


• Vacation / Paid Time Off

Our Values

• We put people first.


• We are customer driven.


• We value different perspectives.


• We raise the bar.


• We act as owners.


• We are one team.


• We build belonging.


• We are committed to a healthy future.