Customer Service Clerk

Albertsons Companies; Medway (MA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Inclusive work culture

Weekly pay

Employee discounts

Flexible schedules

Training and career growth

Health and welfare benefits

Paid time off

Job summary

Albertsons Companies is seeking a Customer Service Clerk to provide high-quality service at the front desk. You will operate cash registers, process payments, and assist customers with loyalty programs while maintaining a clean and organized service area.

Roles include handling returns, selling gift cards and lottery tickets, and performing various transactions as needed, with a focus on reliability and teamwork in a fast-paced store environment.

Qualifications

• Must provide high-quality customer service.
• Ability to operate electronic scanning cash registers and money handling equipment.
• Strong communication and problem-solving in a fast-paced environment.

Responsibilities

• Operate scanning cash registers and accept payments, honor discounts and coupons.
• Assist customers with Loyalty Program questions or sign‑ups and handle related transactions.
• Process returns, sell gift cards and lottery tickets, and perform wire transfers as needed.
• Maintain cleanliness and organization of the Customer Service Desk and front area.
• Replace stock in display areas and adhere to uniform and grooming policies.

Skills

Customer service

Cash handling

Problem solving

Communication

Multitasking

Teamwork

Reliability

Job description

A Day in the Life:

As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receiving payment for customer purchases, honoring discounts and coupons, assisting customers with Loyalty Program questions or sign‑ups, and bagging items. You will also operate machines to sell money orders, lotto tickets, and transfer funds by wire, process customer returns, sell gift cards and lotto tickets, and handle other transactions as needed. Additionally, you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and adhere to the uniform and grooming policy.

What you bring to the table:

• Customer Service Skills: Prior customer service skills or related experience.
• Technical Skills: Ability to operate electronic scanning cash registers and machines for counting money, wire transfer processing, and lottery.
• Problem‑Solving Skills: Ability to handle stressful and complex situations calmly and professionally.
• Communication Skills: Ability to understand and follow instructions and communicate effectively with customers and team members.
• Organizational Skills: Ability to multi‑task and work in a fast‑paced environment, maintain cleanliness and organization of the work area.
• Teamwork: Ability to work independently as well as within a large team.
• Reliability: Ability to provide regular and predictable attendance and comply with workplace conduct standards.

Why you will choose us:

Albertsons Companies Inc. has always been a people‑oriented business, and thoughtful people practices remain a core element of our company’s philosophy. Our goal is to continue to bring people together around the joys of food and to inspire well‑being and that starts with people like you bringing your unique self to our company and making it one person stronger and better!

We also provide a variety of benefits including:

• Inclusive work culture built on belonging
• Competitive Wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Flexible work schedules
• Associate discounts
• Leaders invested in your training, career growth & development.
• Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
• Vacation / Paid Time Off

Our Values

• We put people first.
• We are customer driven.
• We value different perspectives.
• We raise the bar.
• We act as owners.
• We are one team.
• We build belonging.
• We are committed to a healthy future.