Customer Service Representative

Apex Service Partners; Bulverde (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Champion Home Services in Bulverde is seeking a Customer Service Representative for a full-time position with an hourly rate of $18.50–$25.00. The role focuses on handling inbound calls, booking appointments, and providing information to customers to support service delivery in the San Antonio area.

Candidates should have prior customer service or call center experience, strong attention to detail, and a team-oriented attitude.

Qualifications

• Previous customer service or call center experience.
• Strong attention to details.
• Conscientious team player.
• Honesty, integrity, and a good attitude.
• Clear background check and drug screen.
• Industry and ServiceTitan experience preferred.

Responsibilities

• Handle inbound customer service calls including, but not limited to
• Booking appointments
• Understanding general priority booking knowledge
• Providing tech ETA
• Deescalating customer concerns
• Understating field availability for effective booking
• Handle text and chat engagements with the customers
• Call on customer list to offer promotions
• Creating and updating customer profiles

Skills

Customer service experience

Attention to detail

Team player

Honesty and integrity

Background check readiness

Job description

Champion Home Services is based in San Antonio, providing top-quality HVAC, plumbing, and electrical services. With over 40 years of combined experience, we proudly serve San Antonio and the surrounding areas with dependable, energy-efficient solutions for homes and businesses.

Join a team of hardworking, humble professionals who are passionate about improving the lives of our community—one home at a time.

Champion Home Services in Bulverde, Texas has an exciting opportunity for a Customer Service Representative. This a full time paying $18.50-$25.00 per hour with various schedule options!

What you will do

• Handle inbound customer service calls including, but not limited to
• Booking appointments
• Understanding general priority booking knowledge
• Providing tech ETA
• Deescalating customer concerns
• Understating field availability for effective booking
• Handle text and chat engagements with the customers
• Call on customer list to offer promotions
• Creating and updating customer profiles

What you bring

• Previous customer service or call center experience
• Strong attention to details
• Conscientious team player
• Honesty, integrity, and a good attitude
• Clear background check and drug screen
• Industry and ServiceTitan experience preferred