Customer Service Representative

Accurate Personnel; Buffalo Grove (IL); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Accurate Personnel is seeking a Customer Service Representative to handle inquiries, process orders, and coordinate shipments for Komax customer machines. You will support customers, sales teams, and internal departments with a focus on accuracy and professional communication.

The role requires at least 2 years of related experience, strong MS Office skills, ERP system familiarity (SAP4HC preferred), and the ability to multitask effectively. A meticulous, detail-oriented approach is essential.

Formación

• Minimum of 2 years of related experience.
• Advanced knowledge of Microsoft Office applications.
• Experience with ERP systems; SAP4HC preferred.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and priorities.
• Ability to handle difficult customer situations with professionalism and diplomacy.
• Strong attention to detail and organizational skills.

Responsabilidades

• Respond to customer inquiries by phone regarding order status, inventory availability, pricing, returns, and technical service incidents.
• Process and administer customer orders.
• Provide support to customers, sales representatives, and internal personnel.
• Maintain accurate and up-to-date customer service database records.
• Process Return Material Authorizations (RMAs) according to established RMA/SRO procedures.
• Prepare and submit forms and reports supporting Customer Service and Sales.
• Coordinate shipments, tracking, and returns of Komax customer machines.
• Provide documentation and support for internal and external audits.
• Follow company policies and procedures outlined in quality system documentation, safety manuals, and the employee handbook.
• Perform additional related duties as assigned by management.

Conocimientos

Microsoft Office

Multi-tasking

Verbal and written communication

Herramientas

SAP4HC

ERP systems

Descripción del empleo

The Customer Service Representative is responsible for managing customer inquiries, processing orders, coordinating shipments and returns, and supporting customers, sales representatives, and internal departments. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a professional customer-focused environment.

Key Responsibilities

• Respond to customer inquiries by phone regarding order status, inventory availability, pricing, returns, and technical service incidents.
• Process and administer customer orders.
• Provide support to customers, sales representatives, and internal personnel.
• Maintain accurate and up-to-date customer service database records.
• Process Return Material Authorizations (RMAs) according to established RMA/SRO procedures.
• Prepare and submit forms and reports supporting Customer Service and Sales.
• Coordinate shipments, tracking, and returns of Komax customer machines.
• Provide documentation and support for internal and external audits.
• Follow company policies and procedures outlined in quality system documentation, safety manuals, and the employee handbook.
• Perform additional related duties as assigned by management.

Education Requirements

Experience Requirements

- Minimum of 2 years of related experience.

Qualifications

• Advanced knowledge of Microsoft Office applications and programs.
• Experience with ERP systems; SAP4HC preferred.
• Ability to manage multiple tasks and priorities.
• Excellent verbal and written communication skills.
• Ability to handle difficult customer situations with professionalism and diplomacy.
• Strong attention to detail and organizational skills.

Schedule & Physical Requirements

• Extensive computer and keyboard work.
• Extended periods of sitting.
• Occasional lifting up to 35 lbs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.