Customer Service Representative

Sila Services; Buffalo (NY); On-site; USD 27,552 - 30,307; Part time

Job summary

A residential service company in Buffalo, NY, seeks a part-time Customer Service Representative to deliver exceptional service to clients. The role requires 2+ years in call center environments, focusing on scheduling and assisting customer inquiries. Candidates should be friendly, empathic, and capable of managing multiple tasks in a busy environment. Proficiency in Microsoft Office is desired, while experience with Service Titan is a plus. This in-person position offers $20.00 to $22.00 per hour, with weekend shifts as needed.

Qualifications

• Warm, friendly, empathic and caring personality.
• 2+ years call center experience including outbound or selling.
• Competent in Microsoft Office Suite.

Responsibilities

• Provide outstanding customer service and schedule appointments.
• Assist customers with problems and update them on service progress.
• Build rapport with customers and colleagues.

Skills

Great personality

Customer service skills

Call center experience

Computer skills

Multitasking

Tools

Microsoft Office Suite

Service Titan

Job description

CUSTOMER SERVICE REPRESENTATIVE

T-Mark Plumbing, Heating, Cooling & Electric was founded over 25 years ago to provide friendly, efficient service to residents and businesses across Buffalo and Western New York. As a family‑owned and operated business that understands the challenges and frustrations that can occur with plumbing and HVAC emergencies, our Day One focus has never changed: 100% customer satisfaction. We take the time, every time, to ensure our customers are left happy and satisfied with not only the quality of our work, but with the entire T‑Mark experience.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you will be ready to provide our customers with a ‘Wow’ customer service experience. You cheerfully and clearly articulate what we can do for our customers as you schedule their appointments and answer their questions.

Your customer service skills come through as you help solve customers’ problems into scheduled maintenance, service and sales appointments. You call customers to update them on the technician's progress, verify that services have been performed appropriately, and ensure client satisfaction. Through it all, you build a strong rapport with both colleagues and customers alike. You love that being in this important customer service role, you help make our clients comfortable and happy!

QUALIFICATIONS

Great personality, warm, friendly, empathic and caring.

Must be a people person who loves talking and helping customers. If this is NOT you, don’t apply. 2+ years call center experience including outbound or selling IT. Competent and proficiency in Microsoft Office Suite. 2+ years’ experience working for a residential HVAC, plumbing or electrical service company desirable, not required. Proficient with Service Titan preferred, not required.

The successful candidate will utilize a strong customer service attitude with the ability to schedule customer appointments, including calling customers and scheduling their heating, air conditioning, plumbing and electrical system checks and maintenances. Computer skills and the ability to multitask in a busy environment are necessary.

ARE YOU READY TO JOIN OUR HOME SERVICES OFFICE TEAM?

If you are great on the phone and feel that you would be right for this Customer Service Representative position, please submit your resume, so we can review your information. We look forward to meeting you!

JOB DETAILS

Work Remotely: No

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Expected hours: No less than 40 per week

Shift: 8 hour shift

Weekly day range: Weekends as needed

Work setting: In-person

Application Question(s): Is the following schedule a good fit?

Saturday and Sunday: 8am to 6pm

Experience: Call Center Customer Service: 2 years (Required)

Ability to Relocate: Buffalo, NY 14223: Relocate before starting work (Required)

Work Location: In person