Customer Service Representative

Reimer Home Services; Buffalo (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision coverage

Matching 401(k) benefits

Paid Holidays & Paid Time Off (PTO)

Ongoing training and development

Job summary

Reimer Home Services in Buffalo is seeking a Customer Service Representative to provide exceptional support in a fast-paced environment. You will engage with customers, assess their needs, and promote our services enthusiastically. This role includes both inbound and outbound communication while supporting our field technicians and keeping operations smooth.

The ideal candidate has a high school diploma and prior customer service experience, coupled with strong communication skills. Enjoy competitive pay from $19-$23 per hour based on experience, along with benefits such as comprehensive health coverage and career growth opportunities.

Qualifications

• Previous customer service experience preferred.
• Ability to identify customer needs and provide tailored solutions.
• Reliable attendance.

Responsibilities

• Handle inbound and outbound customer calls with professionalism.
• Gather customer information and offer solutions.
• Promote services with confidence.

Skills

Strong communication skills

Customer needs assessment

Team-oriented attitude

Education

High school diploma or GED

Job description

Overview

About Us:For over 100 years, Reimer Home Services has been the go-to name for HVAC, plumbing, and electrical services across Buffalo and Western New York. We’re more than just a service provider—we’re a community of professionals committed to excellence, integrity, and growth. At Reimer, we foster a supportive, team-driven culture where your career can thrive and your contributions truly matter.

Ready to TRADE up to a better opportunity?We’re hiring a Customer Service Representative who’s passionate about helping people and thrives in a fast-paced, collaborative environment.

Why You’ll Love Working Here:

• Competitive pay based on experience
• Medical, Prescription, Dental & Vision coverage
• Disability & Term Life Insurance
• Matching 401(k) benefits
• Paid Holidays & Paid Time Off (PTO)
• Ongoing training, development, and career growth opportunities

What You’ll Be Doing:

• Handle inbound and outbound customer calls with professionalism and care
• Gather customer information, assess needs, and offer tailored solutions
• Promote our services with confidence and enthusiasm
• Support field technicians with scheduling and coordination
• Perform administrative tasks to keep operations running smoothly

What We’re Looking For:

• High school diploma or GED
• Previous customer service experience preferred
• Strong communication skills—both verbal and written
• Ability to identify customer needs and provide solutions
• Reliable attendance and a team-first attitude

Schedule / Compensation

• Monday - Friday with rotating weekends
• In-Person at our Cheektowaga branch
• $19-$23 per hour based on experience

Join a company where your work makes a difference and your future is bright. Apply today to start your long-term career with Reimer Home Services!

Reimer Home Services is an Equal Employment Opportunity Employer. Reimer Home Services may conduct a pre-employment background check and drug screening in accordance with applicable laws.