Customer Service Representative

Undisclosed; Bryan (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Stable, team-oriented work

Opportunities for professional growth

Job summary

Ascend Mechanical in Bryan, OH is seeking a Customer Service Representative to join our office team. You will be the first point of contact for customers, handling incoming calls, scheduling service appointments, and assisting with payments and account updates.

We value friendly, organized individuals who can manage multiple priorities in a fast-paced environment. Experience in an office or customer service role is preferred; advanced computer and scheduling system skills are a plus.

Qualifications

• Strong communication and customer service skills.
• Comfortable handling phone calls, payments, and customer follow-up.
• Organized and able to manage multiple tasks at once.
• Advanced computer and scheduling system skills.
• Previous office or customer service experience preferred.

Responsibilities

• Answer and direct customer calls in a professional manner.
• Schedule service appointments and update customer information.
• Communicate appointment details, updates, and changes to customers.
• Follow up on open service needs and scheduling requests.
• Collect and process customer payments and outstanding balances.
• Assist with maintenance membership renewals and customer outreach.
• Maintain accurate records of customer interactions and account activity.
• Support general office tasks and assist other team members as needed.

Skills

Strong communication

Customer service

Phone handling

Organizational skills

Multitasking

Payments handling

Tools

Scheduling software

CRM software

Payments software

Job description

Customer Service Representative Ascend Mechanical is hiring a Customer Service Representative to join our office team.

The Customer Service Representative is often the first point of contact for our customers. This position handles incoming calls, schedules appointments, supports customer needs, collects outstanding balances, and assists with maintenance membership renewals while providing clear and professional communication.

We are looking for someone who is friendly, organized, and able to manage multiple priorities in a fast-paced environment.

Key Responsibilities

• Answer and direct customer calls in a professional manner.
• Schedule service appointments and update customer information.
• Communicate appointment details, updates, and changes to customers.
• Follow up on open service needs and scheduling requests.
• Collect and process customer payments and outstanding balances.
• Assist with maintenance membership renewals and customer outreach.
• Maintain accurate records of customer interactions and account activity.
• Support general office tasks and assist other team members as needed.

Qualifications

• Strong communication and customer service skills.
• Comfortable handling phone calls, payments, and customer follow-up.
• Organized and able to manage multiple tasks at once.
• Advanced computer and scheduling system skills.
• Previous office or customer service experience preferred.

What We Offer

• Competitive compensation
• Stable, team-oriented work
• Opportunities for professional growth