Customer Service Representative

Ashley-Furniture-Homestor; Brandywine (MD); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) retirement plan

Employer-paid Life Insurance

Paid Vacation and Holidays

Employee Assistance Program

Employee discounts on furniture and up

Training and professional development

Job summary

Regency Management Services is seeking a Customer Care Representative to serve as the trusted voice of the company, resolving questions and ensuring every customer feels valued. You will handle calls, emails, and chats with professionalism and empathy in a fast-paced environment.

The role emphasizes clear communication, problem solving, and accuracy in processing orders, returns, and account updates, while collaborating with other teams to deliver a positive customer experience and supporting

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Excellent time management and multitasking skills.
• Proficiency with computers and customer management software.
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mindset.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer questions, concerns, and complaints with professionalism, empathy, and efficiency.
• Provide accurate information regarding products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates.
• Document customer interactions accurately within company systems.
• Follow up with customers to ensure complete resolution and satisfaction.
• Partner with internal departments to resolve complex customer concerns.
• Maintain a strong understanding of company products, services, and current promotions.
• Deliver a positive, professional experience with every customer interaction.

Skills

Outstanding communication

Interpersonal skills

Problem-solving

Time management

Multitasking

Computer proficiency

Tools

Customer management software

Job description

Make Every Customer Interaction Count!Are you passionate about helping people and creating exceptional customer experiences? Join our team as a Customer Care Representative, where you'll be the trusted voice of our company and play an important role in building lasting customer relationships.This is more than just answering calls; it's an opportunity to make a positive impact by resolving concerns, providing solutions, and ensuring every customer feels valued. If you're a great communicator who enjoys problem-solving and thrives in a fast-paced environment, we'd love to meet you!Come Grow With Us Today!Key ResponsibilitiesRespond promptly to customer inquiries via phone, email, and chatResolve customer questions, concerns, and complaints with professionalism, empathy, and efficiencyProvide accurate information regarding products, services, policies, and proceduresProcess orders, returns, exchanges, and account updatesDocument customer interactions accurately within company systemsFollow up with customers to ensure complete resolution and satisfactionPartner with internal departments to resolve complex customer concernsMaintain a strong understanding of company products, services, and current promotionsDeliver a positive, professional experience with every customer interactionWhat We're Looking ForOutstanding communication and interpersonal skillsStrong problem-solving and conflict-resolution abilitiesExcellent time management and multitasking skillsProficiency with computers and customer management softwareStrong attention to detail and organizational skillsPositive attitude with a customer-first mindsetPrevious customer service or call center experience is preferred but not requiredWhy You'll Love Working With UsCompetitive payComprehensive Medical, Dental, and Vision coverage401(k) retirement planEmployer-paid Life Insurance with optional supplemental coveragePaid Vacation, PTO, and HolidaysEmployee Assistance ProgramPaid training and ongoing professional developmentRecognition and reward programsGenerous employee discounts on furniture, mattresses, and home décorOpportunities for career advancement within our family of brandsApply Today!Regency Management Services is an Equal Employment Opportunity (\"EEO\") / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#MPR25