Customer Service Representative

Brilliance.com; Boynton Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off: 5 vacation days

401(k) eligibility after 6 months

Health Insurance with company contribution

Job summary

Brilliance.com in Boynton Beach, Florida is seeking a motivated customer support professional to provide exceptional service for a luxury brand. You will assist customers via phone and ensure positive and memorable interactions.

The ideal candidate has at least 2 years of customer service experience, strong communication skills, and the ability to multitask. Enjoy a supportive team culture, career growth opportunities, and a benefits package including health insurance and PTO.

Qualifications

• 2 years of customer service experience required.
• Ability to organize and multitask in a fast-paced environment.
• Must be able to communicate effectively in English.

Responsibilities

• Deliver exceptional customer support via phone.
• Assist customers with inquiries related to luxury products.
• Document and manage interactions using CRM systems.
• Collaborate with team members using Slack and Google Workspace.
• Create a positive customer experience focusing on problem-solving.

Skills

Strong communication skills

Passion for customer service

Organizational skills

Experience with CRM tools

Familiarity with Slack

Familiarity with Google Workspace

Job description

Hours: Shifts scheduled between 9:00 AM and 9:00 PM (8-hour shifts with a 1-hour lunch break)

About the Role

We’re looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you’ll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.

What You’ll Do

• Deliver exceptional customer support via phone in a professional and friendly manner
• Assist customers with inquiries related to high‑end luxury products
• Accurately document and manage interactions using CRM systems
• Collaborate with team members via Slack and Google Workspace
• Focus on problem‑solving and creating a positive customer experience

What We’re Looking For

• Strong communication skills (written and verbal English)
• A genuine passion for customer service and helping others
• Ability to stay organized and multitask in a fast-paced environment
• Experience with CRM tools, Slack, or Google Workspace is a plus

Why Join Us?

• Established & Growing Company – Over 35 years in business
• Reputable Luxury Brand – 3,000+ 5-star Trustpilot reviews
• Career Growth Opportunities – We promote from within
• Supportive Team Culture – Collaboration and respect are at our core
• Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays
• 401(k): Eligibility after 6 months
• Health Insurance: Company contribution included

Job Type: Full-time

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Boynton Beach, FL 33436 (Required)

Ability to Relocate:

• Boynton Beach, FL 33436: Relocate before starting work (Required)