Customer Service Representative

Brilliance LLC; Boynton Beach (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off: 5 vacation days

401(k) eligibility after 6 months

Health Insurance with company contribution

Job summary

Brilliance LLC is seeking a Customer Service Representative in Boynton Beach, FL. This full-time role focuses on delivering exceptional service to customers of a luxury brand. Responsibilities include handling inquiries via phone, documenting interactions accurately, and collaborating with team members using various tools. The ideal candidate will have strong communication skills and a passion for customer service. The position offers competitive compensation and a supportive team culture.

Qualifications

• Experience in a customer service role.
• Organizational skills for multitasking.
• Passion for helping others.

Responsibilities

• Deliver exceptional customer support via phone.
• Assist customers with inquiries related to luxury products.
• Document and manage interactions using CRM systems.
• Collaborate with team members via Slack and Google Workspace.

Skills

Strong communication skills (written and verbal English)

Multitasking

Problem-solving

Customer service orientation

Tools

CRM tools

Slack

Google Workspace

Job description

Customer Service Representative

Location: Boynton Beach, FL (Onsite)

Salary: $45,000 – $55,000/year (DOE + performance)

Schedule: Full-time | Monday–Friday | Day Shift | No Weekends

Hours: Shifts scheduled between 9:00 AM and 9:00 PM (8-hour shifts with a 1-hour lunch break)

About the Role

We’re looking for a customer-focused, detail-oriented professional who enjoys helping people and delivering premium service. In this role, you’ll support customers of a well-established luxury brand, ensuring every interaction is smooth, helpful, and memorable.

What You’ll Do:

• Deliver exceptional customer support via phone in a professional and friendly manner.
• Assist customers with inquiries related to high-end luxury products.
• Accurately document and manage interactions using CRM systems.
• Collaborate with team members via Slack and Google Workspace.
• Focus on problem-solving and creating a positive customer experience.

What We’re Looking For:

• Strong communication skills (written and verbal English).
• A genuine passion for customer service and helping others.
• Ability to stay organized and multitask in a fast-paced environment.
• Experience with CRM tools, Slack, or Google Workspace is a plus.

Why Join Us?

• Established & Growing Company – Over 35 years in business
• Reputable Luxury Brand – 3,000+ 5-star Trustpilot reviews
• Career Growth Opportunities – We promote from within
• Supportive Team Culture – Collaboration and respect are at our core

Compensation & Benefits:

• Paid Time Off: 5 vacation days (after 1 year) + paid federal holidays.
• 401(k): Eligibility after 6 months.
• Health Insurance: Company contribution included.