Customer Service Representative

UMI Stone/Opustone; Boynton Beach (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Long-term Disability

Flexible Spending Accounts

Voluntary Short-Term Disability

Voluntary Life

Voluntary Accident Insurance

Voluntary Critical Illness Insurance

Job summary

UMI Stone/Opustone in Boynton Beach, FL is seeking an organized office professional to coordinate and manage the customer ordering process. You will create order acknowledgements, post signed acknowledgements and payments, and communicate deliveries and backorders to customers.

Additional duties include maintaining customer records, answering product questions, providing showroom support, and handling general clerical tasks.

Qualifications

• Coordinate and manage the customer ordering process.
• Create order acknowledgements and post payments.
• Communicate delivery status and backorders to customers.
• Maintain customer records and account information.
• Provide showroom support and clerical assistance.

Responsibilities

• Respond to product and service inquiries.
• Resolve customer issues and ensure timely follow-up.

Skills

Typing 30-35 WPM

Education

High school Diploma/GED

Job description

1938 High Ridge Road, Boynton Beach, FL, 33426

OVERVIEW

It is the primary responsibility of this position to coordinate and manage the customer ordering process. This includes but is not limited to creating order acknowledgements, posting signed order acknowledgements and payments to individual orders, communicating with customers on deliveries and backorders, and answering general order/material questions. Moreover, below details additional responsibilities related to maintaining the customer relationship, as well a general office responsibility.

JOB RESPONSIBILITIES:

• Processing order acknowledgements from inception, recording approval documents on order acknowledgements, accepting payment if applicable, and setting delivery of product.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Provide clerical and administrative support as necessary.
• Provide showroom support by assisting with customer selection as necessary.

ACCOUNTABILITIES AND PERFORMANCE MEASURES:

• Time Management, Customer Engagement, Attention to Detail, Well Organized

WORK ENVIRONMENT

Requires occasional lifting up to 25 pounds. Must be able to multitask and complete tasks. Must have ability to work in both an office and warehouse setting. Requires occasional exposure to outdoor weather conditions.

REQUIREMENTS/EDUCATION AND EXPERIENCE:

• High school Diploma/GED
• Ability to type 30-35 words per minute

PERSONAL ATTRIBUTES:

• Work Ethic – Multi-tasking, Organization, Time management & Efficiency, Strategic Planning, Results Oriented

BENEFITS

• Medical
• Dental
• Vision
• Employer Paid Basic Employee Life and AD&D Insurance
• Employer Paid Long Term Disability
• Flexible Spending Accounts
• VoluntaryShort-Term Disability
• Voluntary Life and AD&D Insurance
• Voluntary AccidentInsurance
• Voluntary Critical Illness Insurance

EEO

At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE

We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at [e-mail].

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As set forth in UMI Stone/Opustone’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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