Senior Claims Representative, Field -MA

Plymouth Rock Company; Boston (MA); Hybrid; USD 79,000 - 103,000; Full time

Benefits offered by this job

4 weeks accrued PTO + 9 holidays

Tuition reimbursement

Health insurance (Day 1)

Auto and home insurance discounts

401(k) employer contribution

Paid family leave

Licensure assistance

LinkedIn Learning access

Job summary

The Plymouth Rock Company is seeking an experienced Senior Claims Representative to manage complex homeowners property claims across the Metro West Boston area. You will handle end‑to‑end adjustments, including on‑site inspections, vendor oversight, and reserve management, with a focus on nuanced coverage issues and high severity exposures.

Ideal candidates have 5+ years in homeowners claims, strong skills in coverage interpretation and settlement strategy, and the ability to work independently

Qualifications

• 5+ years of homeowners property claims experience, including higher severity or complex losses.
• Strong proficiency in coverage interpretation, investigation, and settlement strategy.
• Excellent written and verbal communication skills.
• Proven ability to work independently across a geographically diverse territory.
• Strong organizational and decision-making skills.
• Proficient in Microsoft Office and claims systems.
• Ability to obtain and maintain required adjuster licensure and continuing education.
• Physical ability to carry up to 25 lbs and conduct roof inspections on homes fewer than two stories.
• Valid driver’s license with a satisfactory driving record.

Responsibilities

• Independently investigate, evaluate, and resolve complex and high severity homeowners property claims from assignment through settlement
• Apply advanced coverage analysis and judgment in claim resolution, including disputed coverage or large‑loss scenarios
• Conduct on‑site inspections to assess damages, determine scope, causation, and coverage
• Prepare detailed Xactimate estimates and clearly communicate scope of loss and settlement rationale
• Proactively manage customer expectations, particularly on complex or extended‑duration claims
• Assign, direct, and oversee vendors, mitigation providers, and inspections
• Establish and adjust appropriate claim reserves based on exposure and severity
• Adjust homeowners property claims in all states where Plymouth Rock conducts business
• Serve as a resource to less experienced adjusters and contribute to continuous improvement efforts
• Represent the company with professionalism and a strong customer focus

Skills

Coverage interpretation

Investigation

Settlement strategy

Communication

Independent work

Organizational skills

Decision making

Microsoft Office

Claims systems

Licensure knowledge

Education

Bachelor’s Degree or equivalent professional experience

Tools

Xactimate

Microsoft Office

Claims systems

Job description

In this role, you will manage complex, higher ‑ severity residential homeowners property claims across a n assigned geographic territory (Metro West Boston). This position is intended for an experienced claims professional who routinely handles nuanced coverage issues, investigation, elevated exposures, and sensitive claim scenarios. The Senior Claims Representative is responsible for the end ‑ to ‑ end adjustment of complex homeowners property claims, including on ‑ site inspections, vendor oversight, reserve management, and resolution of coverage.

Responsibilities

• Independently investigate, evaluate, and resolve complex and high severity homeowners property claims from assignment through settlement
• Apply advanced coverage analysis and judgment in claim resolution, including disputed coverage or large ‑ loss scenarios
• Conduct on ‑ site inspections to assess damages, determine scope, causation, and coverage
• Prepare detailed Xactimate estimates and clearly communicate scope of loss and settlement rationale
• Proactively manage customer expectations, particularly on complex or extended ‑ duration claims
• Assign, direct, and oversee vendors, mitigation providers, and inspections
• Establish and adjust appropriate claim reserves based on exposure and severity
• Adjust homeowners property claims in all states where Plymouth Rock conducts business
• Serve as a resource to less experienced adjusters and contribute to continuous improvement efforts
• Represent the company with professionalism and a strong customer focus

Qualifications

• 5+ years of homeowners property claims experience, including higher ‑ severity or complex losses
• Strong proficiency in coverage interpretation, investigation, and settlement strategy
• Excellent written and verbal communication skills
• Proven ability to work independently across a geographically diverse territory
• Strong organizational and decision ‑ making skills
• Proficient in Microsoft Office and claims systems
• Ability to obtain and maintain required adjuster licensure and continuing education
• Physical ability to carry up to 25 lbs and conduct roof inspections on homes fewer than two stories
• Valid driver’s license with a satisfactory driving record

Preferred Qualifications

• Xactimate certification
• Industry designations (AIC, CPCU, SCLA)
• Bachelor’s Degree or equivalent professional experience

Salary Range: $79,000 - $103,000 a yearActual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks and Benefits

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
  Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance

About the Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”

Location(s)

695 Atlantic Avenue, Boston , Massachusetts 02111 , United States

Plymouth Rock is committed to a policy ofnon-discrimination and equal opportunity for all qualified applicants andemployees without regard to race, color, religion, gender, sexual orientation,age, national origin, ancestry or disability.