Customer Service Representative

Beacon Hill; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Job summary

Beacon Hill is assisting a well-established Boston-based insurance company in finding a Customer Service Representative. The contract position pays $21 per hour and runs Monday to Friday, 9:00 AM–5:00 PM, with on-site training and a local commute required.

The ideal candidate will have at least one year of office and customer service experience, strong written and verbal communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year of office experience.
• Previous customer service experience required.
• Strong verbal and written communication skills.
• Ability to multitask and adapt in a fast-paced environment.
• Self-motivated with strong problem-solving abilities.
• Proficiency in Microsoft Office.
• Working toward or possession of a college degree preferred.
• Must be local to the Boston area and able to commute onsite for training and office days.

Responsibilities

• Provide exceptional customer service via phone, email, text, and chat
• Respond to inquiries related to home insurance products
• Accurately enter and update customer and policy information
• Build relationships with customers, agents, and internal team members
• Utilize critical thinking and problem-solving skills to resolve customer issues
• Develop expertise on company products and processes
• Deliver a positive customer experience with every interaction

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Office experience

Local to Boston

Education

College degree preferred

Tools

Microsoft Office

Job description

Customer Service Representative (A1469217HN) Boston, Massachusetts

Salary: USD21 - USD21 per hour

Our client, a well-established insurance company in Boston, is seeking Customer Service Representatives to join their team on a 5+ month contract with potential for permanent hire. This position pays $21/hour, is based in Boston, MA, and offers a Monday-Friday, 9:00 AM-5:00 PM schedule. The ideal candidate will have at least one year of office and customer service experience and enjoy working in a fast-paced, customer-focused environment.

Responsibilities

• Provide exceptional customer service via phone, email, text, and chat
• Respond to inquiries related to home insurance products
• Accurately enter and update customer and policy information
• Build relationships with customers, agents, and internal team members
• Utilize critical thinking and problem-solving skills to resolve customer issues
• Develop expertise on company products and processes
• Deliver a positive customer experience with every interaction

Qualifications

• Minimum 1 year of office experience required
• Previous customer service experience required
• Strong verbal and written communication skills
• Ability to multitask and adapt in a fast-paced environment
• Self-motivated with strong problem-solving abilities
• Proficiency in Microsoft Office
• Working toward or possession of a college degree preferred
• Must be local to the Boston area and able to commute onsite for training and office days